Reporting to the school’s Director of Technology, the incumbent provides system-wide support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems; identifies alternatives for optimizing computer resources and makes recommendations; and manages the First Level help desk technician.
Managing overall IT and A/V day-to-day operations, including supervision of help desk ticket escalation, network and infrastructure health and equipment (classroom and end-user) management and maintenance
Provides timely technical assistance to Academic faculty and students; keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Performs information system upgrades to existing infrastructure.
Works collaboratively with users by responding to “helpdesk” requests.
Communicates with software/hardware vendors and/or accesses on-line technical support to obtain appropriate software fix/updates.
Documents server and network environment including diagrams, maps, standard processes and procedures.
Performs, monitors, and verifies backup practices to ensure regularity, data viability, and accuracy.
Supports MDM solution.
Assists Director of Technology with vendor negotiations.
Performs other related duties as required to accomplish the objectives of the position.
Researches and recommends hardware and software for purchase and use.
Conducts technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current systems.
Maintains confidentiality with regard to the information being processed, stored, or accessed by the network.
Education, Specific Knowledge, Skills and Abilities
Possess strong communication and training skills, and the ability to communicate technical information to non-technical users.
Experience in working with Windows Server and Active Directory
Working knowledge on Apple equipment MacOS and iOS devices. Utilizing MDM solution such as JAMF preferred
General knowledge of cloud computing - AWS.
Must be familiar with server technologies - VMware on SAN/NFS.
Working knowledge of storage protocols such as SAS, SATA, and iSCSI; and networking protocols such as TCP/IP, NFS, and AFP.
Experience in working in an educational environment preferred
Ability to work independently as well as within a team.