Convent of the Sacred Heart is New York City's oldest independent school for girls, educating students in Pre-K through 12. As part of an international network, we are committed to a set of principles shared by all Sacred Heart Schools. Known as the "Goals and Criteria", these principles articulate the core components of a Sacred Heart education, and charge our community with a unified educational mission.
At the heart of our philosophy is the belief that each child possesses unique gifts our job is to unearth those gifts, nurture them, and empower each child of the Sacred Heart to share those gifts with the global community.
Position: Helpdesk Level 1 – 2
Reports to: Director of Technology
Hours: This position may require working hours outside of a normal work-day (8:00am-4:00pm) on an as-needed basis. It may also require lifting computer hardware and equipment from time to time.
Date Updated: July 6, 2017
Manage WebHelpDesk Ticket System
Level 1 & 2 Support; Delivering solutions via remote and deskside support
Maintain, develop and implement imaging and deployment process for OS and Packages on MacOS, Windows & ChromeOS
Develop process documentation for updates and OS / software deployments
Maintain and develop security solutions (e.g. Policies, AntiVirus) and respond to threats accordingly
Troubleshoot printing issues
Setup and breakdown Audio Visual equipment for presentations and meetings
Recognize, analyze and respond to problems in an agreed timeframe and know when to escalate.
Create, modify and share documentation of all systems, process and project aspects
Any other duties as are within the scope, spirit and purpose of the position as requested by the Director of Technology
Experience and Training
Operating in an environment supporting 200+ users
MS, Apple, JAMF certification an advantage
Experience in a school environment an advantage
Working knowledge of ;
Windows 7, 8, 10 and OSX/MacOS 10.10-10.11 Operating Systems
Printers, Print Servers and MFP devices
Windows Deployment Services (ADK & MDT; SCCM would be an advantage)
Office 2010 - 2016 Suite (Azure an advantage)
Windows Server 2013 +
JAMF (Casper Suite & JAMF Pro)
Active Directory, Group Policy
Building administrative software deployment packages (e.g.AAMEE Adobe)
Skills and Abilities
Self starter and able to work independently
Improvisational skills in a mixed platform environment
High degree of technical aptitude
Ability to work accurately under deadline pressure
Excellent communication and interpersonal skills
Ability to clearly communicate technical concepts to non-technical people
Ability to manage multiple projects simultaneously
Identify opportunities for improvement and make constructive suggestions for change
An equal opportunity employer, Sacred Heart seeks to hire outstanding and diverse faculty who work together harmoniously toward the common mission of the school.
Additional Salary Information: Based on experience and education
The Convent of the Sacred Heart is New York City’s oldest independent school for girls, established in 1881 by the Society of the Sacred Heart. Part of a worldwide network of over 150 schools committed to the mission of Sacred Heart education, the school is housed in two landmark buildings on 91st Street and Fifth Avenue. Since its inception, Convent of the Sacred Heart has been governed by a stro...ng commitment to the education of the whole child, addressing her intellectual, spiritual, social, and emotional development.
Convent of the Sacred Heart is an equal opportunity employer. As an equal opportunity employer, Sacred Heart seeks to hire outstanding and diverse faculty who work together harmoniously toward the common mission of the school.