The Audio-Visual Specialist plays a key role in various decision-making capacities related to classroom, office, conference and auditorium audio/visual and multimedia technology. This position provides classroom and events support with a strong customer service commitment and user satisfaction as the ultimate goal. This position has two major areas of responsibility: 1) operate, troubleshoot, maintain and repair audio/visual equipment in classrooms and other campus venues to support classrooms and events: 2) support students, faculty and staff in the use of A/V equipment. This position reports to the Director of Client Services.
Supervisor: Director of Client Services
Position Status: This position is a salaried, nonexempt, full-time, 12-month position.
Hours of Work: This is a full-time, year-round position. Typical hours are 7:30am to 4:00pm, M-F. Some weekend and evening work will be required. Westminster is a drug-free, smoke-free campus.
Install, operate, maintain, troubleshoot, repair, and inventory analog and digital A/V equipment, including but not limited to audio mixers (up to 64 channels), wireless and wired microphones, powered and amplifier-driven speakers, playback and recording devices, projectors, audio and video switchers, and control panels. Specific tasks include meeting with users to assess and plan for events, mixing live audio in various venues (20+ simultaneous channels), assisting presenters in connecting computers and other devices to A/V systems, troubleshooting computer/device configurations, delivering and setting up projectors and portable sound systems in various venues, replacing lamps, resetting lamp timers and cleaning air filters, and replacing broken equipment when needed, including rewiring, reprogramming, and reinstallation of A/V equipment once repaired.
Provide technical expertise, consultation, and support for users in the selection and use of A/V equipment and software (including video conferencing, presentation, and sound systems).
Perform service calls to provide accurate and timely technical assistance, including researching and testing potential solutions, and clearly communicating these to the user.
Provide direct user support by answering phones, responding to user requests sent via email, ticketing system, or in person; visit classrooms and other campus venues to assist users in person when needed.
Provide input and feedback to improve service, including collaborating with other A/V team members to create documentation for IT Services staff and end users.
Provide backup to client services colleagues when necessary.
Perform related duties as assigned.
REQUIREMENTS AND QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma required; Associate's degree, CTS certification and four years of related experience preferred. Relevant education or certification may substitute for up to two years of experience. Experience in education A/V strongly preferred. Other requirements include:
Thorough knowledge of and experience in installation, operation, maintenance, repair, and troubleshooting of analog and digital A/V equipment, including:
multi-channel audio mixing in live event production environments using analog and digital boards (64 channels or more, mixing 20+ simultaneous channels)
wired and wireless analog, digital, and networked microphone systems, including installed and touring/portable systems, for reproduction of vocals, acoustic, electric, and electronic instruments
setup, operation, and takedown of portable/touring audio systems for amplification of speech and vocal and instrumental music
operation and troubleshooting of classroom and event technology including video projectors, sound systems, automation and control systems, and interactive technologies
connection, configuration, and troubleshooting of computer-driven content sources with installed and portable projection, audio, and video systems
production lighting systems, including installation, focus, and control systems connection and operation in both temporary and fixed configurations
Familiarity with Dante networked audio systems preferred
2+ years minimum experience with Microsoft and Apple desktops/laptops
Advanced knowledge or vendor certification in configuration and operation of Yamaha, BSS, BiAmp, Crown, and Shure professional audio products.
Advanced knowledge or vendor certification in configuration and operation of ETC lighting control systems preferred
Advanced knowledge or vendor certification in configuration and operation of Epson and Christie projection systems preferred
Crestron programmer and DM Technician certifications preferred
InfoComm CTS certification preferred
Research questions using available information resources including collaboration with fellow team members.
Stay current with system information, changes and updates.
Excellent communication skills and customer service orientation, with the ability to work as a flexible, collaborative, and supportive team member, while excelling in a fast-paced service environment.
Intellectual flexibility, technical curiosity and a sense of humor, including the ability to learn independently.
Must be able to work evening and weekend hours as needed to support events.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
While performing the duties of this position, the employee is required to sit; stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; engage in moderately strenuous physical activity both indoors and out; and smell. The employee may occasionally lift or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Required travel is primarily associated with conferences and professional development opportunities.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Westminster is committed to the principle of equal opportunity in employment. It is Westminster’s policy to provide equal employment opportunities and administer terms and conditions of employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. EOE/M/F/D/V.
Note: This position description has been designed to indicate the general nature and level of work to be performed by employees within this classification. This position description should not be interpreted as a comprehensive inventory of all duties and responsibilities required or assigned to an employee in this position. Nothing contained in this this position description restricts Westminster’s right to assign or reassign duties and responsibilities to this position at any time.
Westminster is a Christian, independent day school for boys and girls, which seeks to serve students who are bright, motivated, curious, and nurtured by challenge in an environment that develops leaders of conscience who will be a positive force in the world. The School was founded in 1951 guided by a mission to prepare students for college and for life. With a current enrollment of approximatel...y 1,860 students in grades Pre-First through Twelfth, Westminster fulfills its mission through a dynamic curriculum that engages children across the key dimensions of their growth – academic, physical, and spiritual.
Westminster is a growth-oriented, collaborative learning community committed to the school’s mission and vision, including core values of inclusivity and service. Westminster excels regionally and nationally in every area of school life, achieving excellence through a wide range of programming supported by a wealth of resources.
Interested Candidates can click here to apply online.