Status:Part Time Reports to: Theater Production Manager
Sets up and monitors online ticket sales through web-based application and on site in box office with cash, performs general front of house management functions in coordination with theater manager for each performance, supervises seating assignments for each production, communicates with patrons and resolves complaints.
Primary Job Functions
Oversees and operates online ticket request application, entering data to set up tickets, monitoring ticket sales and, producing reports as needed, and creating wait lists as needed
Announces ticket reservations for faculty and staff
Performs a range of house management jobs for each performance, such as:
Ensures that the house (seat numbers, cleanliness) is ready for each show
Organizes ushers, ensures programs are ready
Opens the box office 30-45 minutes before each performance
Checks in patrons
Manages on-site wait list
Seats latecomers appropriately (without interrupting the performance).
Complies with all safety regulations regarding overflow of patrons and seating capacity
Fills main customer service role for each performance:
Communicates with patrons via email or phone when they have concerns
Handles seating "complaints" or concerns on site as needed
Communicates with Dept. Chair or appropriate Division Director as needed
Keeps box office space neat and orderly, including cash handling
After the run of each production, generates reports on ticket sales and any outstanding transactions
Required Experience, Education, Knowledge, Skills, and Abilities:
BA degree preferred. In addition, customer service and strong communication skills, ability to learn and master the web-based ticket request application, basic spreadsheet (Excel) and Word skills, mastery of cash handling, and ability to supervise students are important. Flexibility and problem solving in the context of theater productions are also preferable.
Ability to sit and stand in the box office and theater environment.
This is a part time job, primarily focused on weekends, averaging 10-20 hours per week. A 2017-18 production schedule will be provided. Work hours typically include two hours before and one hour after each performance, plus 1-2 additional hours in the week leading up to the opening performance of each production.