We are looking for an experienced technical support specialist with outstanding customer service, communication, and interpersonal skills, who can be the "friendly and knowledgeable face" of our group.
Personal Skills Required
Proven technical, problem solving and troubleshooting ability
Excellent written and verbal communication skills and people skills.
Strong relationship building and customer service skills.
Ability to handle multiple requests and projects simultaneously.
Ability to deal with problems and technical issues in a friendly, calm and reassuring manner.
Ability and willingness to learn on the job and continue to advance technical skillset.
Willingness to work outside normal office hours from time to time when required.
Technical Skills Required
Previous experience in IT Support, preferably in an educational environment.
Ability to produce clear, concise and accurate documentation, notes and reports.
Windows 7 and 10, Office 2013 and 2016 knowledge.
Familiarity and experience working with Microsoft Active Directory, Group Policies and Windows Servers. VMware experience a plus.
Knowledge of routers, firewalls, switches, VPN devices and wireless networking technologies, including TCP/IP, DNS and DHCP.
Experience with troubleshooting and repairing Chromebooks, iPads, Android tablets and Windows devices.
Experience with supporting printers and copiers.
Understanding of audio and visual technologies and experience in setting up and managing equipment.
Ability to articulate technical issues at varying levels of expertise (for example, working with students with limited knowledge of technology or working with other colleagues on advanced project).
Natural interest in IT with a desire to grow and seek out new technologies that can help the schools grow.
The Emery/Weiner School, a private, college-preparatory middle and high school located in Houston, TX, is different! First, we provide the finest academics; second, we educate the whole child; third, we maintain a unique student culture; and fourth, we do all of this in an environment that is framed by and infused with progressive and pluralistic Judaism. Our academic program encompasses tradition...al and progressive methods. For instance, we stress skills such as writing and reading, but also engage in experiential learning and regular field trips. Our approach to Judaic studies is a modern one, which seeks to make the material and the traditions relevant for each student. And our culture is one that empowers students in order to create in each a sense of responsibility not only for their school community, but for the greater community at-large.