Assistant Director of Enrollment Management for Financial Assistance & Retention
Lutheran High School Association of St. Louis
January 24, 2018
SAINT LOUIS, Missouri
Full Time - Administration
4 Year Degree
The Lutheran High School Association is seeking to hire an Assistant Director of Enrollment Management for Financial Assistance and Retention. This is a full-time/exempt position and benefits include health insurance, retirement and disability, paid vacation and sick leave.
Provides leadership for the financial assistance program, with the goal of helping families meet their financial obligations with the Association while managing the awards process to achieve net revenue targets delivered from a culture of excellent service in a caring and Christian environment in line with our mission and values. In coordination with the Principals, provides leadership and support to the overall retention initiatives at the Association and School levels to help maintain the highest levels of retention to graduation for each school.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides leadership to financial assistance processes and gives annual recommendations on the program offerings, proposed strategies and budgets to the Director related to all aspects of the financial assistance model, including Packaging Strategy and funded Institutional Aid allocation and the strategic impacts of our financial assistance programs on enrollment.
Develops annual goals and objectives for the financial assistance programs, implements quality assessments to monitor the effectiveness of those programs, and demonstrates accountability in achieving goals, especially for leveraging available capacity towards maximizing net tuition revenue from enrolled students and meeting or exceeding the established budget target for net tuition revenue.
Tracks the awarding of all forms of financial assistance, assesses the effectiveness of the strategies and programs, and provides periodic reporting as requested to Administration.
Provides assistance to the recruitment and admissions processes as needed or directed by the Director.
Monitors the retention of students and correlates the effectiveness of the admissions matrix and financial assistance program impacts on retention. Gathers feedback from all families exiting our schools on the reasons for leaving, if prior to graduation, and provides inputs to constantly improve our programs and processes. Regularly communicates information to support and improve retention with Principals and Director.
Manages the SMART-Aid system (or equivalent system) and the evaluation and establishment of financial need for all applicants, communicating with parent applicants to ensure established need is accurate and all necessary documentation is obtained.
Oversees all financial assistance program administrative functions, including communications about all awards, ensuring awards are properly processed and posted to student accounts, maintains records of aid, performing reconciliation to billing and financial records, oversees application of awards/funding from outside sources to student accounts, manages tracking of endowment fund matching program.
Coordinates the process and evaluation of need outcomes with Admissions Directors, communicates regularly with the Admissions Directors and parents as needed concerning establishing need and eligibility for awards and communicates all finalized awards and parents and Admissions Directors.
Provides the highest levels of caring, professional, Christian concern and customer service in all communications with internal and external audiences.
Presents about the financial assistance process and programs in public forums to parents and other parties to support the enrollment processes.
Demonstrates personal commitment to the Institution’s strategic plan goals and mission and ensures that all programs support those as well.
To apply for this position: Email cover letter, statement (or include in letter) on philosophy of admissions and financial aid, resume and references to: Sharon Thurman, Human Resources Manager: Sthurman@LHSAstl.org
Bachelor’s degree in accounting, finance, marketing a plus
Minimum of 5 years of experience in admissions, student accounts or financial aid within a school setting. Experience with the awarding or need-based financial aid required.
Proficiency with general student information systems and financial aid systems to establish financial need (experience with BlackBaud/SMART products highly desirable), Microsoft Word, Excel, and PowerPoint
Proven success in an outcomes-oriented environment
Effective in working with many details in a multitask, multi-site environment and leading a team in that environment
Ability to demonstrate the understanding of cultural differences and cultural adjustment necessary to work effectively with diverse populations
Excellent communication, organizational, and motivational skills
Ability to maintain a flexible schedule including weekends, weeknights, and weekends
Fully accepts our belief statement and actively exhibits these Christian values and behavior in all they say and do, agreeing to limit their personal expression to remain in alignment with the schools stated religious beliefs and those of our sponsoring church, The Lutheran Church – Missouri Synod
Must be a member of and in regular attendance at a Christian congregation; a Lutheran church is strongly preferred
About Lutheran High School Association of St. Louis
The Lutheran High School Association (LHSA) of St. Louis facilitates college preparatory Christian education and nutures diverse communities of Christian leaders at its two high schools, Lutheran High School North and Lutheran High School South.