This position is responsible for providing technology support for the administration, faculty, staff, and students of The Cathedral School. The Technology Support Specialist will report directly to and will work regularly with the IT Manager and CFO.
Required Personal Skills:
Excellent communication, organizational, and project management skills.
Ability to prioritize daily tasks on long-term projects and work in a fast-paced environment
Effective communication skills
Strong analytical, organizational, process, and problem-solving skills
Accomplished in problem identification and problem-solving techniques relating to the use of supported end-user hardware, software, and peripherals
Ability to work with staff and students Self-starter and self-learner
Manage and catalog all user support requests
Troubleshoot and resolve hardware, software, printing, interactive whiteboard, and A/V problems in an entirely Apple environment.
Provide training for administrators and staff
Consult with IT Manager to support faculty and students.
Install, configure, and maintain software & hardware
Assist with A/V setup as needed for school assemblies, faculty/committee meetings, and special events.
Work with the IT Manager to update the Technology plan for the school
Software and Macintosh Support:
Provide end user support for Mac OS client software and a wide variety of software applications (installation, configuration, troubleshooting, and maintenance)
Software testing and evaluation. Track software licenses
Software image creation, deployment, updates, and maintenance
Software application installation and updates on iPads
Support for setting up user accounts on our Whipplehill web site
Manage multiple OSX 10.11 & 10.12 servers using standard Apple server admin tools - Mac OS X servers with Home Directories
Clients and servers support
Serve as a liaison with Apple for warranty repairs and software support.
Management and preferences enforcement
Manage a wide variety of server roles (web, QuickTime streaming, wiki/blog, databases, etc.)
Manage and Monitor data backup systems
Set up wikis, blogs, web pages on our Intranet as needed for faculty, staff, and student use.
Basic hardware repairs for warranty and out-of-warranty systems and printers
Wired and Wireless network management
Configuration, maintenance of printers, scanners and other peripherals
Manage Internet network and filtering system
Maintain A/V equipment including digital projectors and Smartboards
Prepare end-of-life systems for donation or recycling
Document network system, operational procedures, and network topology
Maintain equipment inventory
Provide hardware support over summer to design, test, and troubleshoot major network upgrades
Please E-mail your resume with a cover letter indicating your salary requirements to: Nisha Joshi firstname.lastname@example.org
Minimum 3 years in LAN administration experience in Macintosh platform, Mac-based applications, Configuring and using Apple Remote Desktop in a 150+ workstation environment.
Should have experience with image deployment on the Mac platform
Should have experience to work with jamf.
Network user administration, firewall and router configuration, Cisco switch and router configuration experience is a plus.
Experience with cabling systems, hubs, and routers
About The Cathedral School
The Cathedral School of St. John the Divine is an independent, Episcopal, K-8 day school for girls and boys of all faiths. The School is committed to a rigorous academic program that integrates the arts, athletics, and leadership development. Located on New York City’s Upper West Side on the 13-acre Close of the Cathedral, the School offers a unique setting for the celebration of the many traditions shared by its families. The School prides itself in being a diverse community in partnership with families who take an active role in their children’s intellectual, ethical, social, and emotional growth. The Cathedral School offers a stimulating environment in which each child can become an articulate, confident, and responsible citizen of the world. Continuing a century-old relationship, the School draws upon the Cathedral’s vast resources and provides its children’s choir.