Hathaway Brown School has an immediate opening for a full-time Help Desk /Tech Support Technician. The Help Desk/Tech Support Technician will provide Level I technical support for the Hathaway Brown School community and will require flexibility in his or her schedule to support occasional after school and weekend events.
Responsibilities include, but are not limited to:
Help Desk Technician will serve as a responsible member of the Tech Support office by answering the help desk phone and helping walk-ins
Manage the technical support of the HB help desk system in support of the HB community in a BYOD and school-owned environment
Maintain timely and accurate help desk records to end user training needs;,identify patterns, and systemic problems
Supervise Genius Bar student volunteers during Genius Bar hours and during school breaks (winter, spring, summer)
Responsible for all phases of managing desktops and laptops such as, but not limited to, the creation of an image, deployment, and ongoing maintenance using an array of tools such as an MDM solution
Organize the annual refresh cycle (clean-up, upgrade, roll-out) for all 1:1 grades
Help Desk tech will document internal and end-user procedures
Report to the CIO and Director of Network Technology from a support and infrastructure perspective as to the progress and needs of the programs
Use the help desk system to update the status and histories of assigned tickets in a timely manner and prepare daily, weekly and monthly reports as required
Perform a wide variety of tasks and change focus quickly as demands change
Recommend methods and solutions for higher quality and efficiency
With other members of the IT Department, prioritize and manage many open cases at one time
Maintain excellent communications with members of the technology department and all client/end users
As an engaged member of the HB community, additional opportunities could include….
Robotics / programming mentor, computer programming/coding teacher, athletics team coach, international or local field trips chaperone, Upper School mentor, club advisor, etc.
Experience and Training:
Prior help desk support experience providing desktop technical support to end users in an academic and/or business environment
MCP or MCTS, A+ certification favored, but not required
Experience with Microsoft SCCM/WSUS, WDS and SCCM 2012, Windows Deployment Services
Knowledge of Windows 7 Operating System, the OSX Operating Systems and the Office Suite
Knowledge of Windows Server and VMWare environments
Knowledge of Active Directory, Microsoft Exchange, GroupPolicy
Help Desk experience in a school environment preferred
Excellent PC and Mac troubleshooting skills
Tenacity and a desire to solve complex problems
Strong skills and understanding of Microsoft Office applications
Solid skills and understanding of other common business and educational applications
Strong understanding of network topology and of network configuration at the desktop level
Excellent listening and communication skills
Excellent web research skills
Hours: Primarily Monday-Friday 7:30 am to 4:00 pm. Availability for after-hours work, on-call rotations and occasional weekend projects when requested or required. The expectation is that you commit the necessary time to get the job and projects done efficiently and in a timely manner.
Hathaway Brown School has a rich 141-year history of educating and empowering girls. As Ohio’s oldest continually operating college-preparatory for girls, HB has earned a reputation for academic excellence and innovation in the region and around the country. Home of the signature Institute for 21st Century Education, HB has long been devoted to a fusion of cutting-edge curriculum and experiential learning. Our 873 students and 225 faculty and staff come to Hathaway Brown from 89 different communities in Northeast Ohio, and enjoy our stunning 16-acre campus in Shaker Heights, Ohio – just minutes from the cultural attractions of downtown Cleveland.
Salary for this position will be competitive regionally for independent schools. Interested candidates should send a resume with cover letter and 3 professional references to email listed.
Hathaway Brown School, Attn: HR, ID #HD12617
19600 North Park Boulevard, Shaker Heights, Ohio 44122
Non Scholae Sed Vitae Discimus:
We Learn Not For School, But For Life
Hathaway Brown is a school for girls, and it's so much more.
It’s a school for scientists and writers and artists and budding entrepreneurs. It’s a training ground for athletes and dancers and musicians and actresses. It’s a place where young people are empowered to ask questions, challenge conventions and explore opport...unities.
And everything we do is guided by the motto above.
Since 1876, HB has given students the tools they need to confidently embrace all the possibilities that exist for them beyond our Shaker Heights campus. The faculty’s dedication to hands-on experiential learning at all levels can be observed every day in the classrooms, libraries, science labs, theatres, dance studios and art rooms, as well as on the athletic fields.
In addition to the superior academic preparation they receive, at every turn HB students are inspired to become the best people they can be. We encourage girls of all ages and boys in our Early Childhood program to take chances, stretch their minds, work together, and pick themselves up and start over when they need to.
The results of this philosophical approach are both astounding and humbling. Through the years, we’ve amassed more than our fair share of awards and accolades in every discipline you can imagine. Students continually perform with notable distinction on high-level tests and in the rate at which they’re accepted to their first-choice, top-tier colleges and universities. In fact, from 2009-2011, HB produced more National Merit Finalists than any other girls’ school in the country.
But no matter how well they fare by these measures, all of our students are able to apply what they’ve learned in the classroom to their lives. They know how to test theories, hold authority accountable, find beauty in overlooked places, implement creative solutions, and lend a hand where it’s needed.
Wherever they go from here, HB graduates bring strong character, unparalleled intelligence, unbridled enthusiasm, and an unquenchable thirst for knowledge along with them.