The Educational Technology Support Manager is responsible for managing the Computer/Audio Visual Education (CAVE) Helpdesk and the Information Technology Internship Program. This role is critical to the overall function of the organization by ensuring quality support to members of the Duchesne community, including students, teachers and staff. As a team member of the Technology Department this position requires a patient problem solver with the ability to think and react quickly, multi-task, and prioritize. This position requires flexibility, initiative, great attention to organization and details, strong interpersonal skills and the ability to work in an environment with adults and children. The Educational Technology Support Manager reports directly to the Technology Director and is a 12-month position.
Experience teaching or leading youth in a K-12 environment is essential.
Review helpdesk tickets by reviewing hourly, to schedule work and ensure the Service Level Agreement of the helpdesk.
Ensure accuracy of documentation and ticket status as work is completed.
Manage quality checks on all repairs.
Maintain inventory including faculty/staff and student laptops, loaner laptops and parts, spare parts and supplies
Manage deployment and relocations of computer workstations
Provide statistics on helpdesk repairs including SLA, manufacturer, model per month
Manage tools and supplies needed for the helpdesk and computer repairs
Maintain Helpdesk Policy and Procedures Manuals in OneNote Notebook documenting configuration, and protocols and procedures of the helpdesk and systems managed
Communicate with parents as needed about student laptop repair status and concerns, as needed.
Uphold policies set forth by the Technology Committee on computer related issues such as copyrighting, viruses, intellectual property and computer use and etiquette.
Represent Duchesne in communications with repair partners, schedule outsourced laptop repairs, and coordinate with Toshiba to facilitate repairs and training.
Information Technology Internship Program (IT Interns)
Recruit and interview Upper School student applicants
Design, coordinate, and implement summer training for IT Interns
Work with Interns to coordinate setup and documentation of new computers each August, including student training during New Student Out of Box Day
Manage intern schedules during the summer and school year
Coordinate tasks & training of IT Interns in hardware and software competencies
Design, manage, and assess student skills and assignments, and maintain gradebook
Maintain Atlas curriculum documentation and standards alignment for IT Internship Program
Troubleshoot, diagnose, and repair devices on campus including computers, printers, projectors, and LCD kiosks.
Monitor laptop parts ordering via T-claim to ensure expedient repairs and payment for repairs completed.
Software support (Microsoft Office 365, 2013, 2016, Windows 8-10, OSX, iOS, Android, and various educational software as used by classroom teachers)
Coordinate with Technology Team regarding software needed for images
Create and manage computer software images in conjunction with Network Specialist.
Support campus Audio/Visual solutions with Technical Specialist
As a member of the Technology Department, meet weekly to review schedules, tasks, projects and update staff on current trends in Microsoft Office 365
Attend Technology Committee meetings to contribute to discussions, work of investigating and vetting new technologies, coordinating technology initiatives, and making recommendations for technology policy at Duchesne.
As a member of Computer Studies Department, contribute to discussions and work of curriculum alignment and development in the area of computer studies.
The ability to proactively identify and prioritize projects and manage time wisely
Professional written and verbal language skills are required
Ability to support a Microsoft Windows environment
Experience working with Apple O/S and iPads is a plus
Mobile Device Management
Manage a helpdesk ticketing system
Maintain current knowledge of Microsoft Windows, Microsoft 365, Apple O/S
Maintain current certifications: COMP TIA A+ Technician and Toshiba CST certification.
Attend professional seminars, conventions, training, webinars and read technical journals.
Create and maintain professional contacts with vendors
Successful candidates are energetic, high-performers, committed to the school’s mission, who impress us with their drive, joy, initiative, and ability to work productively under multiple deadlines, where unanticipated external and internal events can shift priorities. Candidates must also possess:
Four Year Degree in Business or Education, or another field specializing in Instructional Technology or Information Technology Management
Genuine affinity for working with children and families in an educational setting
Ability to make independent decisions along with maintaining the confidentiality of privileged and sensitive information
High level of competence using technology
Teaching experience in a PreK – 12 environment, preferably in independent schools
Strong references to convey your abilities
Successful completion of criminal offender record information and sexual offender registry information checks
Completion of Virtus: Protecting God's Children training
Current CPR certification
Excellent communication skills with attention to detail
Punctuality and dependability
Ability to maintain accurate records
Adherence to all personnel policies, procedures, and rules contained in the Duchesne Employee Handbook
Treat parents as partners in their child's education
Maintain productive relationships with other Duchesne faculty and staff
Possess strong people skills in order to be empathetic to children’s and parent’s needs
Tenets of Staff Excellence
Duchesne Academy employees embody and promote the Goals and Criteria of a Sacred Heart education. As a staff of excellence they commit to a personal and active faith in God, a deep respect for intellectual values, a social awareness that impels to action, the building of community as a Christian value, and personal growth in an atmosphere of wise freedom. As community builders, employees of Duchesne value and respect their colleagues, and they promote School goals and policies with a generous and positive spirit.
A Sacred Heart employee…
Demonstrates an understanding of Catholic Identity, respects the tenets of Catholicism, and participates in the faith life of the School.
Models acceptance of and respect for other faith and cultural traditions.
Values and encourages interactive service as a life-long commitment.
Creates an inviting environment which honors rigor and relevance, and promotes critical thinking, collaboration, and the creative use of the imagination.
Embraces the importance of the integration of technology within the school; supports and promotes the ethical use of all forms of technology.
Researches, reflects on, and adopts best practices to promote excellence in the area of expertise.
Continually seeks professional growth through self-reflection, observations, collegial dialogue and professional development opportunities.
Fulfills routine professional responsibilities in a thoughtful and timely manner.
Works in partnership and open communication with parents and colleagues to ensure the well-being of the school.
Contributes to a community culture that fosters thoughtful decision-making, honorable behavior, accountability, and a sense of hope.
Apply online at https://www.duchesne.org/about/job-opportunities
Nothing in this Job Description restricts Duchesne’s right to assign or reassign duties and responsibilities to this position at any time. This position is at will, which means that either the employee or Duchesne may terminate the employment relationship at any time, with or without notice and for any reason or no reason.
Duchesne Academy of the Sacred Heart is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, religion, sex (gender), age, national origin, physical or mental disability, genetic information, veteran status, or any other status protected by applicable law.