St. Gabriel's Catholic School, located in Austin, TX is looking for a full-time Helpdesk Technician/IT Support Specialist. This full-time position serves 450 students in grades Pre-K 3-8.
This Helpdesk Technician/IT Support Specialist is responsible for the day-to-day support, management, deployment, maintenance and inventory of technology employed by the School; including laptops, iPads, AV, sound equipment, interactive displays, printers and various software programs. This includes technical support of Windows desktop Operating system, Active Directory, Microsoft Office, Google Suite for Education, Apple iOS/OS, Apple App Deployment, JAMFPro, Acronis, laptop imaging and troubleshooting. In addition to a strong technical knowledge, candidate must have the ability and willingness to communicate effectively with users to understand their issue and explain the solution while building strong professional relationships. The ideal candidate is interested in a small team environment which offers the ability to work on a variety of technologies and projects including robotics, STEAM, and Makerspace. The Helpdesk Technician will fulfill the mission of the School by implementing and supporting the overall technology program. This position reports to the Director of Technology.
Facilitate the implementation of the school's Technology Plan
Maintain and support student and faculty/staff computers, mobile devices and other technology
Assist with the administration of SGS Google Domain including user accounts, access, and apps
Maintain classroom technology such as interactive displays, document cameras, etc.
Maintain and support the School's network infrastructure, hardware, and software
Maintain inventory of hardware, software, and peripherals
Manage support requests through a ticketing system, including assignment of tasks, collaborating with other IT staff members and documenting work done
Maintain a software and documentation library
Communicate effectively with administrators, faculty/staff, students, parents and vendors
Demonstrate professionalism in conduct, demeanor and work habits
Maintain a work schedule that maximizes availability and presence to the School, students, faculty and staff
Collaborate with peers to enhance the work environment and support instructional technology
Advise the Director of Technology on technology issues and needs within the School
Assist with the evaluation of faculty and staff regarding technology proficiency and provide training and support as necessary
Prepare for and conduct end-of-year technology closeout procedures, summer maintenance and the start of school preparation
Support and uphold the philosophy of mission of the School
Support and adhere to the Code of Conduct and policies and procedures of the School and the Diocese
Maintain confidentiality regarding school matters
Knowledge, Skills, and Abilities
Proficiency in supporting both Windows and Apple OS/iOS
Knowledge of computer hardware and software maintenance and support
Ability to interact with administrators, faculty/staff and students in an educational setting
Ability to communicate effectively in both written and verbal form
Strong interpersonal skills with children and adults alike
Skill in handling multiple, simultaneous requests, prioritizing issues and responding to critical system failures
Skill in organizing and relating information in an understandable format
Skill in critical and logical thinking and planning
A desire to work in an educational setting where daily interactions with faculty/staff and students is a requirement.
Bachelor's degree in a related field preferred, or
Two years of professional experience supporting both Windows and Apple desktop environments
About St. Gabriel's Catholic School
St. Gabriel’s is accredited through the Independent School Association of the Southwest (ISAS) and the Texas Catholic Conference Education Department (TCCED)
St. Gabriel’s Catholic School stands apart as a profoundly unique school and community. On our website, you will learn more about the ways St. Gabriel’s customizes the educational experience to match the skills and personality of each student, how we ask every constituency in our community to stretch themselves to their limit and then to go a little further, and how Christ lies at the center of all we do. In the happy faces of our students, you will see the results of high expectations and the joy that safety, affection, and a love of learning can bring.
Less obvious are the crucial relationships that make St. Gabriel’s possible. The rich partnership between faculty and parents not only produces better academic outcomes, but also models for our students the benefits of patience, generosity, and a shared commitment to excellence. We know learning is not a static transferral of ideas, but a dynamic process in which the teacher and student are collaborators and fellow travelers. Equally important is the special way our stu...dents care for one another. They are student leaders and have pride in their school and in each other. Every day I am surprised and inspired by these wonderful children. They are amazing!
I invite you to come see for yourself. Come walk our halls and spend time on our campus. Our buildings and grounds manifest our mission: welcoming, inclusive, and vibrant. You will see our students learning about themselves and the world around them through a potent mixture of technology, expertise, and creativity. Our campus is constantly humming with activity; you are always welcome!
A St. Gabriel’s Catholic School graduate is an accomplished scholar, a confident leader, and a compassionate friend. Yet there is more. Our graduates are grounded in faith and open to the call of God in their lives. They will make this world a better place.
On behalf of the faculty, staff, families, and students, welcome to St. Gabriel’s Catholic School!
Head of School