The School Store Assistant is responsible for providing outstanding customer service as well as performing operational duties that drive sales, through merchandising, register functions, store cleanliness, and other related duties. The School Store Assistant is responsible for creating an exceptional experience in the store and is expected to perform a variety of cross-functional tasks as assigned by the School Store Manager or as needed.
Essential Duties and Responsibilities
Customer Service and Engagement - Greet every customer in the store with a helpful and friendly attitude. Answer questions about merchandise for the customers, and direct customers to appropriate merchandise within the store. Provide and promote exceptional customer service and offer positive resolutions to any challenges and complaints from customers.
Cashiering and Cash Handling – Ring up customer transactions. Effectively perform associate register transactions without errors or shortages.
Store Operations – Help maintain neat and organized stock in both front of store and backroom including straightening, hanging, sizing, and merchandising. Participate in cleaning of the store, including vacuuming, dusting, and spot cleaning of counters, racks, shelves, etc. Comply with all policies and procedures on Point Of Sale, loss prevention, security, store cash controls, bank deposits and inventory management. Participate in execution of monthly inventory and full cycle counts.
Merchandising – Assist with all merchandising & visual directives. Ensure the selling floor is neat, clean, fully stocked and organized reflecting brand standards at all times. Assist with ordering, delivery, and receiving of merchandise. Ensure deliveries are properly processed in a timely manner. Un-pack, fold, tag, and store merchandise deliveries from suppliers. Perform data entry when orders are received.
Teamwork – Consistently exemplify a teamwork attitude with Store Manager and colleagues to improve personal and store performance. Communicate effectively with Store Manager and colleagues concerning business issues and opportunities. Respond to email, phone calls and all other forms of correspondence. Comply with all school policies and procedures, and follow all safety standards to ensure a safe work and shopping environment.
Other – All other duties as assigned.
High School diploma or Associate’s Degree.
1-2 years of experience in customer service; retail industry preferred.
Excellent interpersonal and communication skills.
Strong computer skills.
Ability to multi-task in a fast-paced environment.
Detail oriented, ability to meet deadlines and follow directions.
Understanding of and commitment to Shipley’s mission.
Commitment to supporting and participating in student activities and events.
Physical demands include the ability to effectively maneuver around sales floor and stockroom including: repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing; and frequently lifting and/or moving up to 25 pounds.
The position requires some evening and weekend work scheduled at the discretion of the School Store Manager and approved by the Director of Finance.
Interested candidates should send a cover letter and resume by post or email to: