Germantown Academy, located in Fort Washington, Pennsylvania, is seeking qualified, experienced candidates for the position of Helpdesk Support, beginning June, 2018. This is a 12-month, part-time position. The Academy, founded in 1759, is a non-sectarian, coeducational, college preparatory school of more than 1,100 students in Grades PK-12, located in the northwest suburbs of Philadelphia on a campus of 126 acres. At Germantown Academy, we are committed to creating a learning environment that is as diverse as the broader, global world of which we are a part. We value this diversity because it makes us a stronger community, enriches our thinking and helps us to develop our collaborative spirit.
Candidates must exhibit an appreciation of, a sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds. Qualified applicants will meet the following criteria:
The primary role of the Help Desk Support person is to support Middle School students participating in the 1:1 tablet program in the 2018-19 school year. He/she will be available to help students that come to the technology office with hardware and software issues. This position is re-evaluated on an annual basis and candidates must be willing to work flexible day-time hours.
Assist students on a variety of hardware and software issues
Respond to telephone calls, email and user requests for technical support
Document, track and monitor technical issues to ensure a timely resolution
Complete help desk tickets as assigned
Data Entry as needed
Other duties as assigned
Associates degree in a related field
Two years of experience in the field or in a related area
Strong organizational skills and excellent verbal and written communication skills
Some physical work required such as moving hardware
Must be able to lift 30 lbs.
Candidates who meet these criteria should send a cover letter, resume, and a list of at least three current references to: