Germantown Academy, located in Fort Washington, Pennsylvania, is seeking qualified, experienced candidates for the position of Helpdesk Support, beginning June, 2018. This is a 12-month, part-time position. The Academy, founded in 1759, is a non-sectarian, coeducational, college preparatory school of more than 1,100 students in Grades PK-12, located in the northwest suburbs of Philadelphia on a campus of 126 acres. At Germantown Academy, we are committed to creating a learning environment that is as diverse as the broader, global world of which we are a part. We value this diversity because it makes us a stronger community, enriches our thinking and helps us to develop our collaborative spirit. Candidates must exhibit an appreciation of, a sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds. Qualified applicants will meet the following criteria: Position Purpose: The primary role of the Help Desk Support person is to support Middle School students participating in the 1:1 tablet program in the 2018-19 school year. He/she will be available to help students that come to the technology office with hardware and software issues. This position is re-evaluated on an annual basis and candidates must be willing to work flexible day-time hours. Key Responsibilities: - Assist students on a variety of hardware and software issues
- Respond to telephone calls, email and user requests for technical support
- Document, track and monitor technical issues to ensure a timely resolution
- Complete help desk tickets as assigned
- Image computers
| Additional Responsibilities: - Data Entry as needed
- Other duties as assigned
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