Dwight School seeks a Technology Specialist to join a dynamic, fast-paced team of experienced IT professionals positioned to install, support and maintain a variety of diverse technical offerings at Dwight School’s New York City campuses.
Responsibilities of the position:
Provide multi-channel support to the Dwight School community consisting of students, parents, faculty, staff and administrators and all school managed facilities
Troubleshoots, resolves, or escalates hardware, software, network, phone, a/v, and printing problems
Provides audio/visual setup support for school events and ongoing support for classroom a/v installations
Maintains equipment checkout/inventory system, including Mac laptops, iPads, Chromebooks, peripherals, and accessories
Deploys software and operating system images in a 1:1 mixed platform computing environment managed by Jamf Pro
Offer general and personalized community training of services under management and prepare documentation to support them
Actively participate in the continuous improvement of technical services offered by the technology team.
Bachelor's Degree or higher with experience in a professional, preferably academic, IT setting.
Detail oriented team player with strong communication, troubleshooting, organizational, and customer service skills to serve students, faculty and staff of all ages.
Demonstrated understanding of TCP/IP networking & cross platform computer and mobile device troubleshooting.
Advanced technical knowledge of Apple Computers and Mobile Devices and MacOS, iOS, Microsoft Windows Clients & Servers.
Candidates should be able to lift 50 lbs and traverse multiple stories of stairs several times a day
Dwight School’s goal is to achieve and maintain equal employment opportunities. It is also the policy of Dwight School to maintain a work environment free from discrimination based on race, color, religious creed, national origin, gender, sexual orientation, age, disability, genetic information, veteran/military status, marital status or other status protected by federal or state law, with regards to any term or condition of