Founded by two bold, visionary entrepreneurs in 1920–the same year that women won the right to vote–The Nightingale-Bamford School gives girls from diverse backgrounds a rigorous college preparatory education. The school is widely recognized as one of the top girls’ schools in the country. There are currently 604 students enrolled in the school (Lower School 225; Middle School 195 and Upper School 213). Average class size is 12, student to faculty ratio is 6:1. The school is located on the Upper East Side in Manhattan, in the Carnegie Hill neighborhood, near many museums and Central Park. Eighty full-time faculty members teach in the technologically advanced school house. Nearly all graduates attend four-year, “highly selective” colleges and universities. To learn more visit www.nightingale.org.
Position Description: Reporting to the Senior Network and Systems Manager, the IT Systems and Hardware Support Specialist, takes ownership of providing systems and hardware support services and expertise over all end-user devices and system credentials aimed at ensuring Nightingale faculty, staff and student have resources needed to increase departmental and operational productivity and efficiency.
Additionally, s/he is a service-oriented team player, who embraces both strategy, vision and provides a high level of technical expertise, support and leadership to teammates and community members.
Experience working in a team-oriented and collaborative K-12 environment
Excellent organizational, interpersonal, communication and customer service skills
Bachelor’s degree in a technology-related field. Technical certifications are a plus.
Experience in Mac, PC and Google Chromebook hardware management, Windows, Apple and Google management platforms, 1:1 Mobile Device Programs, Mobile Device Management Systems, Active Directory, Exchange, Blackbaud Platform, VoIP, Apple TV.
Minimum of 3 Years in a school related environment providing technology support
Manages 1:1 iPad Program utilizing Apple School Manager, Apple DEP, Apple VPP and Nightingale’s mobile device management system.
Manages Chromebook Program and configures device and user level settings utilizing the G Suite Manage Console.
Setups, configures and manages the faculty and staff desktop and mobile device environment including the deployment of software and connectivity to the network.
Maintains the inventory and asset tag program of all end-user devices including, but not limited to desktop computers, mobile devices, printers and copiers.
Works with the Senior Network and Systems Manager to define Nightingale’s systems and hardware strategy and policies to ensure a consistency with the mission and vision of the Technology Department.
Works with the Senior Network and Systems Manager to identify new policies and procedures that further enhance the school’s mobile device technical support strategies.
Provisions end-user accounts in Active Directory and G Suite Management Console and ensures access to Wi-Fi, E-mail and Google platform.
Provisions and maintains end-user mailboxes and email distribution lists.
Ensures the proper syncing of user accounts and passwords between various systems.
Aids in the timely support and resolution of all incoming support work orders into helpdesk that involve A/V support, user credential resets, copier and printer support.
Provides technical assistance and training upon request to staff, faculty and students
Works with the Technology Department to oversee technical support for after-hours community wide events that require technology assistance and AV setups.
All other duties as assigned by the Senior Network and Systems Manager.
Physical Requirements and Work Environment
This position may require working evenings and weekends when necessary and lifting computer hardware from time to time. This is a full-time position working morning to afternoon Monday through Friday within an 8-hour shift.
About The Nightingale- Bamford School
Founded in 1920, Nightingale-Bamford is an independent school for girls, enrolling 592 students from Kindergarten through Class XII. The schoolhouse consistes of 97,000 square feet with a regulation-size gymnasium, auditorium with computerized sound and lighting systems, state-of-the-art science laboratories, computer rooms and library technology. The school is accredited by the New York State Association of Independent Schools.Full-time faculty members:92 Average tenure at Nightingale: 11 years