National Association of Independent Schools (NAIS)
May 23, 2018
Full Time - Administration
The Front Desk Support Assistant is the first person that members will see when entering the office. In addition to being a greeter, the role accepts mail and deliveries, coordinates food deliveries for meetings, assists Member Support with incoming calls to the main NAIS number and emails sent to the organization. This role will also assist with data entry and updates of member records across all membership platforms. The Front Desk Support Assistant must have thorough knowledge of the organization’s products and services in order to achieve customer satisfaction. Through trends in emails or phone calls, helps identify ways to better the member experience.
At NAIS, we are passionate about education and the work that we do to advance it. We are customer-focused and always strive for excellence. We work collaboratively and value creativity and initiative. We foster empathy, flexibility, and cultural competence. As an integral part of the NAIS staff, this position is expected to serve as an engaged and involved team member, supportive of the varied experiences and perspectives of internal and external colleagues; to support and actively build an office culture dedicated to superior customer service that exceeds customer expectations; and to work within the team and among teams to ensure that decisions are made to further the organization’s goals, particularly the goals of modeling, multiculturalism, and helping to build inclusive school communities.
Key Responsibilities Include:
Greeting, welcoming, and announcing guests
Receiving, sorting, and distributing daily mail/deliveries
Assisting with meeting room set-up and food coordination
Maintaining organizational-wide calendar
Ensuring that the reception area is tidy and presentable
Supporting the Marketing team during the CRM launch
Assisting Member Support during high volume and/or team meetings by answering NAIS mainline calls and responding to email in a timely manner
Answering phone calls to the main NAIS line (when available), including answering inquiries, directing callers to the appropriate resources, and helping to resolve and escalate complaints to ensure caller satisfaction.
Responding to email in assigned inboxes.
Maintaining membership related data by adding/updating CRM.
Making outbound calls for follow-up and to support member success.
Assuming other responsibilities, as assigned, such as processing mail list requests and sending renewals.
The Ideal Candidate Will Have:
Strong customer service orientation
Strong written and oral communication skills
Strong telephone etiquette skills
Effective organizational, multitasking, and prioritizing skills
Strong attention to detail and accuracy skills
Ability to manage multiple projects at once and move projects ahead efficiently
Proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint) and comfort working in databases
Professional attitude and appearance
1+ years administrative/membership support experience interfacing with internal and external customers desired
Private school experience a plus
NOTE: Travel is not an option for the Member Support Associate position. Telework is limited.
Internal Number: 1805AREC
About National Association of Independent Schools (NAIS)
The National Association of Independent Schools (NAIS) is a nonprofit membership association that provides services to more than 1,800 schools and associations of schools in the United States and abroad, including 1,500 independent private K-12 schools in the U.S. NAIS serves as the national voice of independent education, advocating on behalf of its members. The association offers research and trend analysis, leadership and governance guidance, and professional development opportunities for school and board leaders.
The National Association of Independent Schools (NAIS) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, personal appearance, marital status, family responsibilities, political affiliation, matriculation, or status as a covered veteran in accordance with applicable federal, state and local laws.