Serving as one of the key members of the Advancement management staff, the Director of Advancement Services oversees the day-to-day management of the Advancement Services team, which includes advancement services, donor relations, and special events.
Essential Duties and Responsibilities:
Provides leadership and direction for advancement services (gift entry, acknowledgement and receipt production, biographical records, research, data analysis, database integrity, budget, reporting, data pulls), donor relations (annual, planned, and lifetime gift societies; capital and endowment donor stewardship and reporting; awards and citations; gift acknowledgement process, etc.), and special events (on- and off-campus events for Advancement, Admissions, and key campus events).
Helps design and implement long-range strategic plans; works closely with department directors and campus partners to implement short-term operational plans.
Provides strategic foresight and encourages a creative work environment where staff are empowered to provide thoughtful solutions.
Assist in organizing workflow and delegation of assignments; troubleshoots problems to resolution.
Ensures proper training and continual skill-building of Advancement and Alumni Relations staff to assist in accomplishing departmental goals of a ‘best-in-class’ shop.
Directs donor relations and special events staff; aligns goals and activities of those areas with Advancement and Alumni Relations and institutional goals.
Maintains direct responsibility for donor relations activities related to the McDowell Society, Via Lucis Society, William Mann Irvine Society, Marshall & Irving Alliance, Torchbearers.
Assists with activities of special events and may hold a portfolio of key events to manage.
Leads the process of analyzing data for advancement efforts through CRM tools, specifically for use in the formation and execution of programs. Works with other Advancement and Alumni Relations departments to define needs and compile data and information to provide forecasts and analyses to help managers make informed decisions regarding programs, donors and prospects.
Establishes and monitors metrics and measurements of success.
Supervises and assists in the process and outcomes of AS staff members responsible for segmentations for mailings and lists and creation and maintenance of standard and ad-hoc reports.
Responsible for oversight of the information and records management operations, including maintaining and upgrading the Raiser’s Edge database (or its successor system), electronic filing system and hardcopy filing system.
Defines and monitors protocols and procedures to protect the integrity of data. Establishes user security, maintains support tables, and performs necessary technical adjustments and updates.
Manages the Advancement and Alumni Relations policy and protocol library ensuring adherence, proper use, and implementation of AS services.
Directs the preparation and maintenance of custom reports which require the use of programs such as Crystal Reports or expert-level skill with Microsoft Office programs.
Supervises in-house training in the use of informational systems to Advancement and Alumni Relations staff. In conjunction with other Advancement Services staff, develops and conducts on-going end-user training programs in Raiser’s Edge for all Advancement and Alumni Relations staff to include data protocols, system navigation, available reports, and the report request process.
Knowledge, Skills and Abilities:
Knowledge of fundraising and development activities, with particular emphasis in advancement services, is desired.
Understanding of organizational financial planning and management as well as organizational development.
Ability to gather and interpret relevant data and make recommendations regarding information developed.
Ability to think analytically and be a problem solver.
Ability to communicate effectively, both orally and in writing, and specifically between technical and non-technical staff.
Ability to identify key elements of processes in order to clearly document procedures.
Ability to work well with others in a collaborative and pro-active manner.
Understanding of and appreciation for a team-oriented management style.
Bachelor’s degree required with a preference for specialty in business management, engineering or information management.
Experience with relational databases required.
Experience using Microsoft Office products, Crystal Reports, and/or other technology necessary to produce the complex reports and data analysis required.