The Helpdesk Technician’s main task is to work with the end user. Technical knowledge and skill must be combined with an understanding of the users’ needs and strong customer service skills. The ultimate goal is user productivity. This person manages daily laptop service tasks and provides front-line software support and hardware troubleshooting for all laptops. S/he also assists with diagnosis, repair, and record-keeping for hardware and software issues with student, faculty, staff, and administrative desktops, printers, and AV. S/he is responsible for providing a high level of service in a friendly and professional manner. He/she must demonstrate a desire to continue to grow as a culturally competent professional with sensitivity to the needs of individuals from diverse backgrounds. This is a full-time, FLSA non-exempt position that reports to the Director of Information Services.
Harpeth Hall is committed to an inclusive program, and candidates with a demonstrated commitment to diversity, equity or inclusion work are especially encouraged to apply.
Experience in computer support, including some help desk
Degree in computer or electronic technology preferred
A+ certification is preferred
About The Harpeth Hall School
The Harpeth Hall School is one of the country's premier independent college preparatory schools for girls and young women in grades 5-12. A pioneer in the field of women's education with origins in the 1860s, the school combines a superior program deeply rooted in the liberal arts tradition with proven instructional techniques that are most meaningful for girls. Teachers and administrators cultivate a love of learning, a commitment to honor and integrity, and the leadership skills students will need in the future. This is a vibrant, forward-looking school with a rigorous, innovative curriculum and exceptional teaching. In addition, outstanding and extensive arts, athletics, service learning, and co-curricular activities provide students with a rich educational experience. The strength of the school today results from the extraordinary vitality and richness of its past. The school is situated on a beautiful, college-like suburban campus of 43 acres in the Green Hills area of Nashville.
Harpeth Hall is a national leader in the use of technology to enhance teaching and learning. The campus-wide wireless network was the first in Middle Tennessee. Since 2001, every girl in grades... seven through twelve uses her own laptop computer. At every level, the faculty and students use technology to advance learning.