The position serves the entire school community, with emphasis on Primary and Secondary schools’ Education Technology. The primary responsibility is to support students, faculty and staff in all areas of technology. The Help Desk Support Technician reports directly to the Director of Technology.
At the Lycée, “the student is at the center of the system.” All staff is expected to provide encouragement, offer positive reinforcement, and show respect for each student.
All employees should truly and enthusiastically believe in the Lycée’s Mission supporting the vision of the Head of School and the Board of Trustees. The Level I Help Desk Support Technician should be a self-starting, resourceful, well organized team player with the ability to work well under pressure and to demonstrate good interpersonal skills. The ability to get along with diverse personalities is a necessary skill. All employees are strongly encouraged to work towards proficiency in both French and English languages and to develop a familiarity and understanding of the Lycée's multicultural environment.
Essential Duties and*Responsibilities* *Duties and Responsibilities of the Level I Help Desk Support Technician include, but are not limited to:
Support of the Technology Center Help Desk; monitoring, managing, documentation and tracking of all issues and solutions
Diagnosis and troubleshooting of problems with computer systems, including hardware and software, email, network and peripheral equipment
Provide Audio/Visual support as needed
Performance of maintenance and repair of PC-based computers, Apple computers, iPads and peripherals
Maintenance of accurate inventory of school-wide equipment along with IT team members
Imaging and installation of software and system upgrades on new and existing computers and iPads
Support of Google Apps for Education users, cloud and other web-based technology and services and associated end-user management
Installation of new hardware including computers, printers, projectors, scanners, and other peripheral equipment
Research and provide solutions for obsolete or discontinued software
Assistance to Systems Administrators with maintenance and upkeep of entire network
Fulfill role of technical resource to Primary and Secondary Schools technology coordinator(s)
Assistance with organization and training of student technicians
Assistance with facilitation of professional development training for students, faculty and staff
Other as required
Applications must be submitted online by using the link provided, and any required supporting documentation (cover letter, resume and recommendation letters) must be uploaded viahttp://www.lfny.org/hr/admin.
Qualifications and Skills
High School diploma with two years of college/and or technical (computer) education
1+ year(s) of experience at IT Help Desk technician
Apple Certified Mac Technician (ACMT)
External device setup and configuration experience
Experience troubleshooting issues with Windows computers, laptops and mobile devices
Experience with WiFi platforms and access point deployments
Basic understanding of network topology, network structure and configuration, as well as protocols
French fluency preferred.
Strong interpersonal skills; customer service orientation
Proactive, solutions minded mindset
Ability and desire to work in a team environment
Professional, gracious attitude at all times
Excellent written and spoken communication skills; fluent in French and English
Strong organizational skills and ability to meet deadlines
Ability to work with adults and students of various competency levels
Motivation for learning through professional development and certification training as required by the school and self-identified
Preferred additional Certification and Experience Requirements
Microsoft Certification/A + certification a plus, with proficiency with Windows OS (Windows 7 and 8), MS Office Suite, and Remote Desktop
SmartBoard end-user support experience or certification
Basic understanding of MS Active Directory
Basic understanding of other mobile Operating System (Android...)
About Lycée Français de New York
The Lycée Français de New York is a nursery through twelfth grade coeducational, bilingual, independent day school in Manhattan, serving 1,370 students. While the Lycée follows the curriculum of the French Ministry of National Education, students also receive a comprehensive education in the English language, including US history and culture. Children from 50 nations comprise the student body. 18% receive need-based financial aid.
Our staff forms the cornerstone of the remarkable education we provide. A diverse and growing team, employees of the Lycée Français de New York are dynamic, energetic, intelligent, team-oriented, hard-working and friendly. We look to employ people who exemplify the characteristics so important to us - including a love of education - and who seek challenging and rewarding careers.
To support and nurture our employees, we offer a competitive suite of benefits.