Specific Responsibilities Include (but not limited to): • Provide Tier I/II/III HelpDesk support for faculty, staff, and students • Maintain HelpDesk ticketing system • Maintain campus network aiming for maximum uptime (requires occasional after-hours and weekend support in response to emergency network outages or special projects) (requires regular remote afterhours network updates) • Evaluate network architecture and hardware/software configurations for security vulnerabilities • Aid in updating of business continuity and disaster recovery plans • Prepare and ensure accuracy of IT inventory, documentation, procedures, manuals, checklists for network installations/configurations/processes, and service records • Aid technology director in researching new technology deployments, services, protocols, and standards • Support development and implementation of networking projects • Install and maintain multi-vendor local area network hardware and software • Troubleshoot complex data network problems associated with corporate applications, databases and software • Support & maintain VoIP phone system • Participate in events as a member of the school community • Perform other responsibilities as appropriate
Required IT Skills: • Proven experience with network capacity planning, network security principles, and general network management best practices • Experience with data networking, hardware, and diagnostic/monitoring tools • Windows 2008 R2 and 2012 server management and system updates • Active Directory, DHCP/DNS management, and Group Policy management • Firewall configuration, logging, and management • Familiarity with various endpoint security products • Microsoft 365 enterprise management • Google enterprise management • Networking copiers, printers, and other devices • Maintaining and configuring VoIP phone and intercom systems • Imaging, rebuilding, and data recovery for PC, Chromebook and Kindle • Basic in-house hardware repairs (replacing HDD, screens, etc.) • Troubleshooting and maintenance of AV equipment (projectors, audio systems, etc.) • Top-notch end-user support
Desired IT Skills: • QuickBooks Enterprise • Aruba Wireless • SQL-based software modules (SQL 2005, 2008, Express) • Mobile device management • Blackbaud SMS “On” products • DyKnow monitoring software • Familiarity with innovative educational technologies such as 3D printing, laser cutters, Sphero, robotics, etc.
Education and Experience: • Associates or BS Degree in Computer Science, Information Systems, or related • Work experience in a IT Networking field/environment may be considered in lieu of some education • 2-5 years IT experience with a minimum of 2 years network administration experience 2+ years’ experience as lead network administrator in a Windows Server environment preferred • Experience in the education industry a plus Professional Skills: • Exceptional written and verbal communication skills • Excellent interpersonal skills and the ability to effectively communicate with clients on technical topics ensuring clarity to non-technical users • Management of current duties while remaining flexible to changing priorities • Effective follow-up skills and demonstrated ability to work on multiple projects and tasks simultaneously • Excellent analytical skills • Ability to work as a team member on solutions to a variety of complex technical problems • Desire to work in a fast-paced technology environment where continuous, self-directed learning is expected • Work independently with little supervision • Adaptability, flexibility, and stress tolerance • Ability to project a professional image • Passion to serve as a positive role model in a school environment
About Boulder Country Day School
Boulder Country Day School is located on 5 acres in Boulder, Colorado. We serve 340 students 3 years old through 8th grade. The Middle School is an approved International Baccalaureate Middle Years Programme.