The Technology Support Specialist provides timely, considerate help desk support to The School’s community in its use of the technology infrastructure, by responding to requests, made in person, via ticketing system, telephone, or email. The specialist will act as an in-person client support provider with the responsibility for maintaining and updating hardware, software systems, and other equipment, to ensure they serve the users effectively and efficiently. This person will communicate effectively and work cooperatively with The School’s diverse groups, which include faculty and staff, students, and, occasionally, with parents. In this 12-month full-time position, the help desk specialist will support the technology needs of The School’s programs, including after school, study hall, summer cubs, and special events. Occasionally will create written and/or audiovisual support guides to describe installation, configuration, or operating procedures. The incumbent will also be involved with planning and delivering technology-driven professional development to larger groups, cadres, or teams of faculty and administrative staff. Will research and advise on modification and acquisition of software, hardware, and other related equipment and maintain The School’s technology inventory. Will assist with other duties as needed.
Characteristic Duties and Responsibilities:
Responds to help desk and other requests via ticketing system, telephone, and email. Troubleshoots and resolves technical problems in Mac and Windows operating systems. Assesses and resolves technical problems with computer systems (desktops, laptops, and tablets), interactive whiteboards, printers, multifunction centers, VoIP telephones, document cameras, projectors, and other equipment. Installs, configures, and supports machine-resident software and other programs used at The School. Provides equipment, peripherals, cables, and other sundries as needed. One-to-one and group training. (60%)
Maintains technology assets inventory. Receives, registers, and distributes all new assets. Prepares, registers, and ships assets for outside vendor repairs. Prepares, registers, and packs assets being donated. Registers and packs assets being excessed. Registers, documents, and traces lost/stolen assets. (20%)
Requests services from outside vendors. Requests consumables, supplies, and other sundries. Researches and advises on modification and acquisition of software, hardware and other related equipment. (10%)
Writes support guides for users to describe installation, configuration, and operating procedures. Provides support to special programs and projects that involve The School’s parents. Supports other projects/tasks as needed. (10%)
It is strongly encouraged that employees participate in the life of The School by participating in events such as lunch duty, supervision coverage, field day, and integrated project week.
Bachelor’s degree or its equivalent in a technology-related field required. Minimum of two years of technology-related work experience required. Experience in working, configuring, cloning, and troubleshooting Mac OS and iOS. Experience in working with Windows OS. Knowledge of Google Apps for Education. Ability to lift and carry loads (40 lbs.).
Work experience in a school environment. One or more certifications from an accredited institution on each of the following: maintenance, troubleshooting and repair of hardware and peripherals (e.g., COMPTIA A+); installation, troubleshooting, and repair of Apple software and hardware (Apple ACTM); maintenance, troubleshooting, and repair of printers. Experience in working with Parallels and/or Boot Camp. Experience in working with Chrome OS. Working knowledge of Casper/JAMF. Basic knowledge of FilemakerPro.
The School at Columbia University is an independent K–8 school, founded in 2003, that is affiliated with and administered by Columbia University. At The School at Columbia University, educators work with a dynamic and diverse community drawn equally from the families of University employees and from the local community. The community is dedicated to fostering in students personal resourcefulness and integrity, a sense of social responsibility, and a lifelong appreciation of learning through an innovative, socially and emotionally supportive, and academically challenging program. The pedagogical and curricular philosophies embrace multicultural perspectives, which challenge educators and learners to examine their preconceived notions of race, gender, ethnicity, class, ability, religion, and sexual orientation. Educators tailor instruction so that the needs of the individual students are met. A committed faculty and administration strive to create a school that will stand as a model for what K–8 education can be and serve as a genuine and enduring partnership between Columbia University and its neighbors.
Columbia University is an equal opportunity/affirmative action employer.
Internal Number: 985-12022
About The School Columbia University
The School at Columbia University is an independent K-8 school founded in 2003 with the goal of providing an excellent education to a diverse student body. Our intentional school culture embraces shared beliefs across disciplines and grades, which underlie important values expressed through everyday behaviors and visible symbols throughout our community:
Collaboration: Encouraging creative problem-solving in dynamic groups where outcomes are not always predictable, but ultimately greater than any individual perspective could envision.
Community: Promoting inclusivity, facilitating open communication, and providing clear expectations to all members of the community to ensure a healthy, productive environment, inside and outside the school.
Diversity: Reveling in an environment of myriad learning experiences that address important aspects of diversity, including identity development, anti-bias skills, and the idea that difference is better.
Innovation: Taking thoughtful risks grounded in current research, putting new technologies to work in classrooms, and always seeking new approaches to learning to provide a meaningful 21st-century education to all students.