The Technology Support Specialist provides timely and attentive help desk support to The Fay School’s community in its use of the technology infrastructure. The specialist will act as an in-person client support provider with the responsibility for maintaining and updating hardware, software systems, and other equipment, to ensure they serve the users effectively and efficiently. This person will work cooperatively with Fay’s diverse groups, which include faculty and staff, students, and, occasionally, parents. The Technology Support Specialist reports to the Technology Administrator is a 12-month full-time position and serves as a member of the Advancement Team.
Adheres to given policies, processes and procedures as directed by the Technology Administrator.
Strategizes and prioritizes responses to help desk and other requests via ticketing system, telephone, and email.
Assesses and resolves technical problems with computer systems (desktops, laptops, and tablets), interactive whiteboards, printers, VoIP telephones, document cameras, projectors, and other equipment.
Follows procedures to ensure the accurate inventory of technology assets.
Follows procedures in the maintenance and replacement of equipment and software.
Researches and advises on modification and acquisition of software, hardware, and other related equipment.
Can work long hours, weekends, and be on call as needed.
Participates in the life of The Fay School by attending various events throughout the year.
Embodies our commitment to the decisions we make as a school.
Participates and appreciates our culture of open feedback.
Participates in meetings that are purposeful and inclusive of all voices.
Commits to mutual accountability.
Performs other duties as assigned by the Head of School.
Bachelor’s degree or its equivalent in a technology-related field preferred.
Minimum of two years of technology-related work experience preferred.
Experience in the following technologies/skills preferred: Windows 10, iOS, Office 365, Microsoft OneNote, Microsoft Teams, FileMaker Pro
Experience working with in a school setting preferred.
Experience working with Elementary aged children preferred.
Experience in working, configuring, cloning, and troubleshooting primarily Windows devices.
Experience in working with iOS devices.
Experience in working with Audio/Visual systems and equipment.
Ability to write and speak effectively
Ability to work well independently (self-starter) and as a team.
Ability to manage multiple projects simultaneously.
Ability to establish effective working relationships with other faculty, staff, students, and parents.
Ability to perform the following physical tasks:
Can frequently lift up to 40 lbs. of equipment or move equipment
Can crawl under or around furniture to install equipment
Can climb ladders for various tasks
Additional Salary Information: Entry level position
About The Fay School
The Fay School is a nonsectarian, not-for-profit, co-educational school in which children of diverse talents and backgrounds with strong academic abilities are offered a high-quality education in a secure, enriching and academically challenging environment. Here children learn and grow intellectually, physically, socially, ethically, and artistically while developing self-confidence and a lifelong love of learning through an active partnership among educators, parents, and students.
The philosophy of The Fay School is to provide a secure, nurturing, and academically challenging environment in which children feel free to take risks, to fail, and to try again and, thereby, to learn. We seek the balanced growth of the whole child; intellectual, physical, social, ethical, and artistic through academic opportunities.
We believe that positive reinforcement, natural consequences, and individualized attention encourage children to develop a constructive balance of self-reliance and interpersonal skills. We seek to instill a love of learning in children so they will become lifelong learners whose inquiry will be self-motivated and independent of external stimuli.... As children mature, we hope our students continue to love the pursuit of knowledge and want to contribute to the betterment of our world.
To provide one of the most desirable and successful educational experiences for children and families in the Southwest.