POSITION OVERVIEW Lick-Wilmerding High School seeks a part-time Helpdesk Technician to perform hardware and software support, as well as provide assistance to the Network Administrator and Director of Technology. In the hardware/software support role, the Helpdesk Technician will troubleshoot employee and student computer problems, manage the printer and copier environment, and maintain school computers. In the network support role, this position will provide level one support in diagnosing and troubleshooting LAN and wireless issues and will assume responsibility for select applications.
The ideal candidate will have the ability to closely work with others in the department, ensuring that procedures adhere to established school policies and practices. Strong customer service skills with a heightened (yet calm) sense of urgency and resolve is a must. The candidate is also expected to be sensitive to the various needs and abilities of users.
Act as helpdesk resource to provide technical support for all administration, faculty, staff, and students, while prioritizing tickets to minimize interruption to school business
Install, troubleshoot, and maintain software and hardware, both Mac and PC
Expand, update, and maintain the school's inventory of hardware and software
Troubleshoot problems relating to hardware and software, including IP phones, classroom A/V connections, and LMS
Maintain and troubleshoot printers and copiers
Manage and support equipment loans
Create and manage accounts in Google Apps for Education
Phone directory database administration and setup
QUALIFICATIONS The ideal candidate will demonstrate:
Proven experience with helpdesk duties and a ticketing system
An innovative mindset that is solutions driven
A history of solving problems with modern and innovative solutions
Ability to effectively and properly document problems and their resolutions
Impeccable communications skills
A basic knowledge of classroom hardware installation and maintenance, including A/V equipment
Motivation to constantly explore new technologies and ideas through learning resources
The ability to continually maintain and exceed industry standards, including confidentiality and best practices
Ways to promote, maintain, and enhance workplace culture within the technology department and the school
Personal qualities of integrity, resilience, approachability, kindness, and humor
Performance of other duties as requested and needed by the school
Physical Requirements and Work Environment:
May work at a desk and computer for extended periods of time
Be able to occasionally lift up to 50 lbs
Work primarily in a traditional climate controlled office environment
Work intermittently in outside weather conditions, including extreme heat and cold
HOW TO APPLY Please visit lwhs.org/employment to apply for the position. Please include—all in PDF or Word format—a cover letter, resume, and contact information for three references. No calls or emails, please.
Deadline to apply: October 31, 2018 or until filled.
SCHOOL OVERVIEW Lick-Wilmerding High School has an institutional commitment to diversity and encourages applications from candidates of diverse and underrepresented backgrounds. Located in San Francisco, LWHS is a college preparatory, co-educational day school serving 515 students from grades 9-12. Founded in 1895 as a technical arts school and tuition free until 1972, LWHS has a long history of welcoming and supporting students from all walks of life and prides itself on being a private school with public purpose. At LWHS, a diverse student body, faculty, and staff in all its forms is central to what we believe constitutes an excellent education, and we are institutionally committed to ongoing reflective work in order to further define and articulate this complex and worthwhile vision.
About Lick-Wilmerding High School
Mission Statement: A private school with public purpose, Lick-Wilmerding High School develops the head, heart, and hands of highly motivated students from all walks of life, inspiring them to become lifelong learners who contribute to the world with confidence and compassion.