The Technology Support Specialist is responsible for supporting the School’s primarily Mac environment with some Windows, as it relates to faculty, staff, students and (occasionally) parents of students. The Technology Support Specialist responds to help desk requests and works with outside vendors to maintain the network infrastructure using technical skills and maximizing the use of existing resources.
Job Summary: This position will include but is not limited to:
Support configuration, administration, and troubleshooting Macintosh OS X, Apple iOS, and Microsoft Windows Server and clients.
Provide end-user support for software, hardware, printers, fax machines, iPads, Chromebooks, projectors, display devices and telecommunication systems for 150 faculty and staff
Monitor help desk tickets and resolve technology issues
Tracking inventory of hardware, licenses, and other IT assets including maintaining complete, accurate and appropriate documentation
Bachelor’s degree in Computer Science or a related field with three or more years in systems administration and customer service, or a combination of equivalent experience and education
Experience with enterprise network protocols, routing, switching, application management, and support, including: e-mail, web server, and file server administration
Experience administering and supporting Microsoft Windows and Apple Macintosh OS X desktops and servers, Apple iOS.
Experience configuring and supporting printers, projectors, interactive projectors, monitors and display devices
Demonstrated ability to be an independent self-starter, effective team member, and colleague
Excellent oral and written communication skills.
Occasional night and weekend hours may be required
Previous experience working in education at the K-12 levels
Previous work with Whipple Hill SIS/LMS, open source software (such as tracmor, Canvas), and Google Apps for Work/Education.
Experience with SMARTBoards, Epson Brightlink, or other interactive tools
Knowledge of iOS management using Meraki MDM, Phone systems, and Student Information Systems.
Bentley is an equal opportunity employer and seeks rich diversity among faculty and administration. The School offers competitive compensation and benefits. Please email a letter of interest, CV/resume, and a list with the names and contact information of three (3) references to firstname.lastname@example.org. Include “Technology Support Specialist.” in the subject line. No phone calls please.