St. Mark’s Episcopal School is seeking an IT Support Specialist. Considered candidates must possess the technical knowledge required for troubleshooting and maintaining IT hardware and software in addition to the customer service skills necessary to interact with individuals of all abilities and skill levels. He/she will have excellent communication skills, be a driven problem solver, and possess a well-developed knowledge of technology.
Troubleshooting and Repair
Good interpersonal and customer care skills
Ability to manage multiple service request tickets
Able to identify and discuss problems with users and offer solutions
Perform on-site diagnostics, repairs, and/or provide solutions
Seek the help of teammates or off campus support depending on the situation
Documents customer interaction
Ability to read and understand complex IT concepts, manuals, and terminology and communicate information in clear terms to non-IT personnel, students, and families
Analyze requests and logs to identify common trends and underlying problems
Guide users of varying abilities through multiple steps to diagnose and solve issues
Test and repair faulty equipment
Add user accounts
Create and print reports
Troubleshoot problems related to viruses, login credentials, email, etc.
Assist with hardware and software training
Assist in creating and updating application and self-help documentation
Install new applications
Install switches and routers
Configure TCIP/IP addresses and routing
Route and terminate network cable
Install wall jacks and troubleshoot or test faulty connections
Distribute and maintain network access credentials
Assist in training new staff members regarding proper network use
Knowledge of installation, set-up and maintenance of workstations with interactive projection systems
Install and train on the use of a variety of input devices, ranging from document cameras to advanced telephones
Assist with the security infrastructure
Responsible for inventory management of assigned and unassigned equipment
Other Requirements / Minimum Qualifications
Provides feedback to the Director of Technology about ongoing user difficulties and product-related issues.
Broad general technical knowledge and ability to research new technology and troubleshooting methods
Mentor, train, act as team leader of other technical support personnel
Flexible and able to work under pressure
Strong communication and customer service skills
Possess an associate or bachelor’s degree in computer science or related field (related experience may substitute for college degree)
Possess a working knowledge of Windows 10, Mac OS X, Apple iOS, G-Suite for Education, Windows Server 2016, Active Directory Tools, Ethernet switched wired and wireless networks, and multi-platform environments.
Setup, breakdown, support for events and presentations using technology
Other duties as assigned.
Google for Education Certified Trainer
Jamf Course Certification(s)
Blackbaud Fundamental Level Certification(s)
Blackbaud Professional Level Certification(s)
macOS Support Essentials 10.13 certification
Microsoft Certifications including, but not limited to, Windows 10, Office 365, SQL Server
Interested candidates should email their résumé, cover letter, and references as one PDF directly to firstname.lastname@example.org. To learn more about St. Mark’s, visit www.stmes.org
About St. Mark's Episcopal School
The community of St. Mark's Episcopal School celebrates the uniqueness of each child. We are stewards of our students' intellectual curiosity, faith, and passion for discovery. We cultivate joy, playfulness, and growth in a child-centered environment.
Located in the West University Place neighborhood of Houston, St. Mark’s serves 490 students from two-year-olds through 8th grade. St. Mark's is an engaging community of learners where the school partners with its families in preparing each student for the path that lies ahead through a stimulating, whole-child school experience. Through offerings in athletics, performing and visual arts, technology, Spanish and a robust curriculum, St. Mark's prepares its graduates for the many high school options Houston offers, and successfully places its students in high schools which best fit each.
St. Mark's is an Episcopal school, and as part of the St. Mark's Episcopal Church parish, is known as a community environment and second home to over 320 families. The school is committed to its positive relationship with families, believing strongly in the power of a fully engaged dynamic between school and home. As a place where children are ...known, teachers understand what it means to meet children where they are, which plays a crucial role in fostering each child's spirit.