The DuBow Pre-school and Martin J. Gottlieb Day School is seeking a technically astute Manager of Student Accounts to work full time at our administrative offices located at 3662 Crown Point Rd, Jacksonville, FL 32257.
In this role the position is responsible for:
Securing revenue by verifying and posting receipts,
Supporting file transfers to ancillary systems,
Developing and fostering a strong working relationship with the synagogue accounting staff,
Resolving discrepancies through analysis,
Resolving customer billing problems, and
Following up on aging and delinquent accounts and referring to Head of Schools when indicated.
The successful candidate in this role will also collaborate with school administrators and synagogue accounting staff to identify and secure all revenue sources for school services.
Job Duties include, but are not limited to:
Onboard new students by setting up required school billing and related records in the Smart Tuition system.
Support parent use of the SSS Financial Aid system.
Post customer payments by recording cash, checks, and credit card transactions.
Update receivables by verifying unpaid invoices against system reports and resolving any discrepancies.
Verify validity of account discrepancies by obtaining and investigating information from the various sources of sales (regular school program, drop-in care, school lunches, other sources), and payments received by the Synagogue and from customers.
Proactively identify issues attributing to account delinquency and discuss with school management.
Perform initial steps to resolve and minimize past due accounts by reviewing aging/collections reports, examining customer payment plans, discounts, payment history, credit line; coordinating contact with the Finance Department.
Refer/escalate past-due accounts to management for follow up or process as directed by management.
Contact customers as directed by management, communicate professionally regarding payment status while keeping and improving customer relations.
Summarize receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account in ACS; verifying totals; preparing and verifying reports from school financial systems.
Protect organization's value by keeping information confidential.
Update job knowledge by participating in educational opportunities.
The ideal candidate will have a minimum of 2 years of corporate collections experience, including interacting with customer base using a variety of communications channels.
Ability to work independently and seek creative solutions to overcome barriers to progress, with a senses of urgency.
Proficient in Microsoft Office products; ability to demonstrate how you maintain and build your technical skills.
Preferred experience with school management software such as ACS, Smart Tuition, Smart Aide; School Student Services software
About Martin J. Gottlieb Day School
The DuBow Preschool and Martin J. Gottlieb Day School enrolls 200 students from ages 1 thru Grade 8.