The Systems Administrator/Help Desk Specialist will serve as an expert in specialty areas; networks and systems administration, information management, data collection, backup services, cloud services, databases and help desk support.
Responsibilities include but not limited to:
Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls, and VPN.
Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.
Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.
Determine an organization’s system needs and install network hardware and software.
Make needed upgrades and repairs to network and ensure that systems are operating correctly.
Maintain network and computer system security.
Evaluate and optimize network or system performance.
Add users to a network, and assign and update security permissions on the network.
Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
Identify alternative approaches to the design of current or proposed systems to meet mission objectives.
Identify how system modifications or the integration of new systems or subsystems affect current systems and networks.
Prepare cost analyses, establish target completion dates, and prioritize proposed systems changes or developments.
Coordinate with vendors and service providers to upgrade and maintain campus infrastructure.
Train end users in access, security, use, and customization of programs and software.
Perform other related duties as assigned or as necessary. Remain flexible and adaptable to work schedules and work assignments as defined by departmental and organizational needs.
Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
Help Desk Specialist
Hands-on and remote desktop / peripheral maintenance, including hardware and software installation, diagnostics, configuration, and repair.
Virus and malware remediation.
Respond to incoming IT requests using a help desk ticketing system.
Track requests through successful resolution or escalate as necessary.
Actively communicate progress with end users.
Prioritize and schedule IT requests.
Personnel on-boarding and off-boarding tasks, including computer preparation and account provisioning.
Coordinate equipment repairs with vendors including, but not limited to, HP and Lenovo products.
Train staff on IT technology.
Document process and procedures for IT and end users.
Set up multimedia equipment for meetings and conferences.
Performs other related duties as assigned or as necessary.
Remains flexible and adaptable to work schedules and work assignments as defined by departmental and organizational needs.
Windows Server 2008 R2/2016 Standard
Virtualization: Microsoft Hyper-V
Active Directory (Domains, Trusts, Users, Policies)
Network Print Services
Power Shell, Scripting, Task Automation
Windows 7/10 Pro and Mac
Microsoft Office Suite 2010/2013
Google Apps for Education
Networking (Firewalls, Routers, Switches)
Remote Access: RDS, VPN
Veeam Backup and Cloud Replication Software
Azure Cloud Backup
SysAid Help Desk Management System
Blackbaud (Student Information System, Student Billing, Financial Edge and Raiser’s Edge)
2+ Years managing a Mid-Sized Windows-based environment.
Experience managing Windows Servers within an Active Directory environment.
Prior experience diagnosing and troubleshooting computer hardware and software related issues.
Prior experience working with network infrastructures, ports, protocols, and devices to include firewalls, routers, switches, wireless access points and network printers.
Expert knowledge of basic computer hardware and all current supported Mac, Windows and Windows Server operating systems.
Knowledge of computer system virtualization, data backup, and cloud-based solutions, and remote desktop technologies.
Exceptional communication skills, strong documentation skills, self-disciplined, well organized, results-oriented, proven analytical and problem-solving abilities, and self-motivated with the ability to work both individually and within a team environment.
Ability to adapt quickly to new technologies and changing business requirements.
Able and willing to collaborate as part of a team in various roles.
Respond to emergency situations effectively, maintaining poise and focus.
Ability to organize and manage multiple priorities.
Available to be on-call to work nights, weekends and holidays, if required.
About Gratz College
Gratz College has a long history of educational service to the Philadelphia area. Founded in 1895, Gratz is the oldest independent and pluralistic college for Jewish studies in North America. From its inception Gratz holds the distinction of being the first institution of advanced Jewish learning to accept women on par with men.
Addressing evolving needs, Gratz College grew to offer training programs for educators and communal professionals in the Jewish and secular communities. Over the last 20 years, the College has expanded its offerings to include a broad array of credentials and programs, including a PhD and EdD, masters’ level programs, BA completion programs, and graduate and undergraduate certificates. An early adopter of online education, Gratz offers blended and fully online degrees and has enrolled students from 36 states and 6 countries. Gratz is a private non-profit institution with a Carnegie Classification as a Master’s – Large Programs level and first received accreditation from the Middle States Commission for Higher Education (MSCHE) in 1967.
Gratz College is accredited by the Middle States Commission on Higher Education, recognized by the Ministry of Educat...ion and Culture of the State of Israel, and is a partner of the Jewish Federation of Greater Philadelphia. The institution is guided with transparency by its Board of Governors.