The Helpdesk / Technology Assistant, under the support and direction of the Media, Website, and Database Administrator, assists all constituencies with regards to the operation and utilization of technology and electronic equipment (e.g. copy machines) and provides support to the Technology Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Helpdesk and desktop support, supporting users at all levels (teachers, students, staff)
Managing, monitoring, and clearing helpdesk requests utilizing Ticketing system (OSticket)
In-Depth application support with Active Directory, Group Policy Management, Remote Desktop Management, DNS, DHCP, Network protocol, and Licensing
Office 365 (Excel, Word, PowerPoint, Outlook, SharePoint, OneDrive) administration/troubleshooting
Strong knowledge of Google Suite and Google Suite for Education
Printer/copier configuration, troubleshooting
Imaging and deployment of images to new or refreshed computers
Assist with inventory of technology and electronic equipment
Assist with set-up and tear-down of technology and electronic equipment for teaching and presentation purposes
Assist with set-up and troubleshooting of emerging technologies (3D printers, laser cutters, AR/VR, etc.)
Perform other duties as assigned by the Chief Financial Officer and Head of School
The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position:
Exceptional customer service orientation
Strong communication skills with users of all ages/skill levels/etc. (main user base is teachers and students who may not have any technical knowledge)
Ability to think out of the box, troubleshoot, and resolve/know when to escalate
Ability to multitask
Ability to effectively prioritize and execute tasks in a high-pressure environment
Able to work calmly in urgent situations
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Strong documentation skills
Knowledge of PC, Mac, Chromebook, iPad, Windows 7/10, OS X, SMART Technologies
Turning Point seeks candidates who will contribute to and are committed to diversity and multicultural educational practices, who demonstrate skills in cross-cultural teaching and leadership practices, and who are dedicated to working in a diverse community. The school seeks candidates who:
Communicate effectively with diverse populations
Create an inclusive classroom/work environment
Use multicultural teaching/leadership methods, materials, and resources that reflect multiple perspectives
Engage in professional development opportunities to further develop inclusive teaching and leadership practices
Normal hours for the position are Monday through Friday, 7:30 am to 4:30 pm. Benefits include, but are not limited to, medical, dental, FSA, retirement plan, and paid vacation (for 12-month employees). Competitive salary based on experience.
Interested candidates should submit a resume and cover letter to Chelsea Cota, at firstname.lastname@example.org.
Turning Point School is an Equal Opportunity Employer dedicated to promoting diversity in the workplace and seeking a diverse and broad spectrum of qualified candidates. Turning Point School does not discriminate in employment on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, gender or gender identity, age or sexual orientation.
About Turning Point School
Turning Point School, located in Culver City, California, is an independent, coeducational day school enrolling students in preschool through 8th grade from the greater Los Angeles area. Turning Point is committed to educating the whole child, instilling a natural love of learning, and setting the foundation for success in high school, college, and beyond.
A Turning Point education immerses students in rich learning experiences that encourage and build natural curiosity and reward ingenuity – with the goal of helping students become well-balanced adults who are confident, honest, knowledgeable, community-focused, globally oriented, joyful, and well prepared to face a challenging and changing world. Learn more at www.turningpointschool.org.