Under the direction of the Associate Director of Technology and Director of Technology, provide technical support to employees and students for all school-owned equipment, service and maintain school computers, perform software and hardware upgrades, and provide documentation of systems and procedures. This job will have particular emphasis on maintaining the school’s faculty and student laptops, printers, and copiers.
Key Responsibilities and Essential Functions:
Abides by Ensworth’s Employee Handbook and Code of Conduct
Commits to the ideals expressed in Ensworth’s Mission Statement, Vision Statement, and Diversity, Equity and Inclusion Statement
Handle computer hardware and software maintenance requests from faculty and staff.
Provide troubleshooting of school software and hardware.
Organize, duplicate and distribute all software material, manuals, etc. for instructional and administrative applications.
Establish and maintain workstation and printer connections to school network.
Expand, update, and maintain the IT help desk system.
Assist in data entry and maintenance of school databases.
Maintain software and hardware inventory.
Assist with installation of new technology systems and equipment.
Analyze existing procedures and develop improvements for optimum use of technologies
Analyze situations accurately and adopt an effective course of action
Perform other duties as assigned.
Associate’s degree from an accredited college or university, or equivalent experience
Computer science or information technology major preferred
Successful experience in personal computer operation and troubleshooting
Basic understanding of system components and network concepts
Apple Certified Macintosh Technician Certification or previous experience with Apple hardware repair, a plus
Knowledge of Mac OS, iOS, and Windows systems
Prior experience with operations of an education institution system, a plus
Ability to articulate technical information to non-technical audiences
Ability to communicate effectively both orally and in writing with all constituents in a school environment
Ability to understand and follow written directions
Ability to establish and maintain cooperative and effective working relationships with others
Patience and sense of humor
Must successfully complete background screening and verification
Physical Requirements and Work Environment:
Occasionally lift up to 25 pounds
Generally, works in standard office conditions and climate
Works in a highly stressful environment dealing with a wide variety of challenges, deadlines and a varied and diverse array of contacts
Works at a desk and computer for extended periods of time
About Ensworth School
Ensworth is a kindergarten through twelfth grade, coeducational independent school. The School promotes academic excellence and inspires students to be intellectually curious, to use their talents to the fullest, to be people of integrity, and to be contributors to society. Located on two campuses in Nashville, Tennessee, Ensworth enrolls approximately 1,140 students and serves families in more than 50 zip codes. Ensworth is recognized among the leading independent schools in the nation. The school’s challenging academic program is embedded in a culture of support and encouragement and reflects a commitment to the core skills of observation, collaboration, communication, analysis, questioning, evaluation, and most importantly, the application of knowledge. Graduates have the adaptability, resilience, and resourcefulness necessary for success in the 21st century and are not only prepared to meet the demands of the future but are also imbued with a sense of purpose and service to others. Ensworth School is an extraordinary place to work and seeks employees who are passionate about learning and motivated by the opportunity to awaken that passion in students.