Reports to: Director of Enrollment Management and Community Engagement
To Apply: If you would like to apply for this position, please access the link to our online application management system at http://www.marlborough.org/about/employment
Marlborough School’s Admissions Office is a highly-visible and fast-paced office. We are looking for an experienced multi-tasker who possesses strong interpersonal skills and is able to function effectively within a team environment. Excellent communication and customer service skills, attention to detail, and an upbeat attitude are essential.
The Admissions Office is the primary contact for families interested in Marlborough School. The office hosts numerous meetings and events throughout the year varying in size from 10-400 guests; communicates in print, through online sources, in person, and over the phone; works closely with hundreds of student, parent, and alumnae volunteers; and partners with the entire Marlborough School community in reaching our enrollment goals. In addition, staff within the Admissions Office participate with enthusiasm in activities and events that span the greater school community.
Candidates should be able to assist colleagues and visitors with all facets related to the school’s admissions process, including handling office tasks, providing polite and professional assistance via phone, mail, and email, and being a helpful and positive presence within the community. Candidates should always be prepared and responsive, and be willing to meet each challenge directly with care and compassion. Strong computer and organizational skills are required. Candidates should also have a strong customer-service focus and express a genuine desire to meet the needs of others.
At least 3-5 years of work experience in an administrative capacity.
Bachelor’s degree strongly preferred.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Excellent computer skills, including a high degree of proficiency with Google platforms, including Docs, Sheets, Slides, and Forms, as well as Microsoft Office programs, including Word, Excel, and Powerpoint
Very detail-oriented and exceptional organizational skills.
High level of discretion and proven record of maintaining confidentiality and sound judgment.
Self-starter who works well independently and in a group setting.
Excellent customer service skills.
Desire to be proactive and create a positive experience for others.
Handles a variety of office tasks, including greeting visitors, answering phones, maintaining information within various databases, filing, supplies ordering, and generating reports and presentations.
Provides support for all meetings and events, ranging in size from 10-400 guests. Duties include online communications, set-up and clean-up, creation of nametags, guest reservations, coordination with volunteers, food and other catering requirements, creation of agendas/programs and signage, etc.
Processes invoices and check requests, and assists in tracking departmental budgetary expenses.
Coordinates appointments/meetings and manages staff calendars and schedules.
Maintains polite and professional communication via phone, email, and mail.
Anticipates the needs of others and ensures a professional office setting.
Assists with the school’s social media postings, including website, Instagram, and twitter.
Works closely with other offices and supports the school community, including receptionist coverage and school-wide projects and other duties as assigned.