The Field School seeks a full-time IT & AV Specialist. This position is the onsite point of contact for a highly responsive and customer service focused technology approach. The IT & AV Specialist must work closely with all faculty and staff with minimal direction on day-to-day support needs as well as being able to maintain a directed task list. Qualified candidates possess a love for technology, must be customer service focused, should be able to maintain a calm demeanor through more stressful times, and have a good sense of humor.
The IT & AV Specialist is a technical support position responsible for performing Level 1 and 2 help desk tasks associated with school technology resources, including Apple computers, Chrome OS devices in a 1:1 environment, a variety of common peripheral devices including printers and multifunction devices, and audiovisual systems. Working closely with the Director of Business & Finance and Concentus (our IT consultant) to deliver and maintain a highly visible and available technology department to all Field School faculty, staff and students. They also support technical & audiovisual projects as assigned by senior staff.
This is very much a “firefighter” type of position, when calls or emails come in for support we should respond quickly and confidently with solutions. If a problem cannot be quickly resolved, they are expected to communicate, then follow up at a later convenient time.
PRIMARY DUTIES AND RESPONSIBILITIES
Provides Level I and Level II technical support for school computers and devices in a self-directed manner.
Coordinate work assignments and resolution of critical technical issues, this is a “firefighter” role. Support requests should be addressed with professionalism and urgency within a small window of opportunity.
Communicate with staff, the Director of Business & Finance, and Concentus on the course of action taken to resolve technical issues.
Work with faculty, administrative staff, and the Director of Business & Finance to coordinate the ordering and receiving of approved technology, software, apps, and other technology needs.
Coordinates administrative support of Field’s 1:1 Chromebook initiative. Including:
Google Domain Administration
User Management and Organizational Unit structure
Distribution and collection of devices
Licensed App deployment, ChromeOS, Google Apps Domain Administration
Participate and, at times, lead Student and Faculty trainings
Maintains software library and documentation to include, but not limited to, network wiring, hardware asset information, and software licensing. A solid understanding of basic network and CAT 5e cabling as well as the ability to understand network diagrams.
Distribute new equipment and services as needed
Support for in-house events when A/V and technology is needed
These duties and responsibilities reflect the primary tasks that this position will perform, and is not intended to reflect all of the tasks required.
Thorough knowledge of Apple operating systems and enterprise administration of our commonly used applications (Office, Adobe Creative Suite, etc.) required
Thorough understanding of Google Apps for Education; Device Management within a 1:1 environment, app distribution, etc.
Basic knowledge of LAN required
Basic knowledge of VOIP telephone system administration desired
Support experience with common audiovisual playback and display technologies, including projectors, a/v system control technologies and programming, and Apple TV devices.
Knowledge of EXTRON and RTI a plus.
Please submit a cover letter specific to this position and how you best match our requirements, along with your salary requirements. This is an hourly, non-exempt position with an anticipated salary range of $40,000 to $50,000.
Please submit a resume and cover letter detailing how your experience relates to this opportunity. No phone calls please. Email can be sent to firstname.lastname@example.org
About The Field School
The Field School (grades 6-12) takes great pride in providing students with an ideal blend of focus on academic excellence and individual expression -- all in a relaxed, joyful atmosphere.
Through dialogue among students and teachers, we encourage students to seek knowledge and join in community. Field connects the various realms of knowledge to help students understand their world and lead full lives.
We live our mission everyday - Self-Discovery, Skills of Mind, Generosity of Heart