Position Purpose: The Receptionist is primarily responsible for answering incoming calls, directing calls, greeting visitors and being a knowledgeable source of information for callers, visitors, faculty and staff. Provides general support in a variety of administrative activities and related tasks. There are two Receptionist positions at The Howard School. Receptionists work in partnership with each other in order to accomplish the duties of the Receptionist role.
Cover the front desk at all times in order to secure the building; arrange coverage for lunches, breaks and any necessary trips to other buildings.
Greet students, parents, visitors and all other community members as they enter the building or call the school, in a professional and friendly manner.
Maintain a secure environment by overseeing the sign-in/out logs for visitors and school employees; distribute visitor or parent badges to be worn during their visits.
Follow emergency drill procedures by exiting the building with all sign-in sheets (visitors/parents/faculty/staff/substitutes) and student absentee book. An up-to-date faculty/staff list should be maintained with the sign-in sheets and be used to check faculty/staff present to immediately report anyone missing.
Maintain and update attendance/absentee records, space and bus reservations, phone extension lists, etc. as needed.
Maintain voice mail system by changing message as needed to reflect school closing and/or special school hours.
Stay aware of school events, sports events, and field trips in order to answer general information questions on a variety of topics.
Share information when necessary with administration, faculty and staff.
Distribute delivered mail daily into faculty/staff mailboxes; receive and sign for incoming packages and distribute.
Keep reception and lobby area neat and organized. Organize School Information table and keep up to date with pamphlets, flyers and other reading materials.
Assist, as needed, with school functions and events.
Provide general administrative support as assigned and/or approved by supervisor.
Regular and predictable attendance is an essential function of the job.
Knowledge, Skills, Abilities and Minimum Qualifications:
High School diploma or equivalent (GED) required (Bachelor prefer).
One year or more of relevant experience with multi-line phone system.
Administrative, customer service and school or non-profit experiences a plus.
Microsoft Word basic to intermediate knowledge.
Strong organizational skills.
Ability to work independently on assigned tasks.
Excellent verbal, written and interpersonal communication skills.
The Receptionist is a visible, multi-function position that requires a friendly, courteous manner, a neat appearance and constant attention to detail.
The Howard School does not discriminate against any qualified employee or qualified applicant for employment because of sex, race, religion, color, national origin or ancestry, age, disability, marital status, sexual orientation or family status.
About The Howard School
The Howard School educates students with language-based learning disabilities and learning differences through instruction designed to complement and address each student’s individual needs, and to help each student understand and advocate for his or her own learning process. The curriculum focuses on depth of understanding to make learning meaningful and therefore, maximize educational success.