Details
Posted: 06-May-22
Location: Portola Valley, California
Type: Full Time
Categories:
Technology
Position Overview
Reporting directly to the Director of Information Services, the Information Systems Specialist is responsible for the day-to-day support of the school’s technical equipment. This person will work to meet daily needs, provide creative solutions and roll out new systems and technology solutions to Woodland’s employees, students and parents.
Key Responsibilities :
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Provide technical support to all Woodland staff, faculty, and students while prioritizing helpdesk requests to minimize interruption to school operations.
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Manage and monitor the helpdesk ticketing system.
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Perform general troubleshooting and required maintenance of equipment and software (including but not limited to Google Workspace, Schoology, iPads, OWLs, classroom projectors, laptops, Chromebooks, and Mosyle/Securly services).
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Troubleshoot other systems as needed for Voice-over-IP (VOIP) phone system, Visiplex bell system, printers, copiers, security cameras, etc.
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Maintain an accurate inventory of school-owned hardware and loaner devices.
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Provide Blackbaud/portal support for password resets, new accounts, permissions, and general troubleshooting.
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Monitor and implement IT best practices including hardware and software patches and deployment.
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Collaborate with the Director of Information Services to ensure efficient operation of the school’s computing environment.
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Assist with A/V and Livestream setups and provide support during special events and meetings.
Desired Qualifications:
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Experience with Mac OS, iOS, Chrome OS, and Windows 10 in an educational setting.
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MDM experience with Mosyle and/or Securly.
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Experience troubleshooting hardware issues including printers, projectors, document cameras, etc.
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Experience setting up, navigating, and training employees and parents on school-related apps such as Google Workspace, Schoology, Seesaw, Zoom, and other Ed Tech apps.
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Basic understanding of networking concepts such as VLAN, VPN, WiFi, DHCP, and DNS.
Strong customer service and communication skills are essential. The position requires an individual to lift up to 30 pounds. This is an in-person position and COVID-19 vaccination is required.