Career Center

The Technology Support Specialist role is performed under the general direction of the interim co-directors of technology, working as part of a team to deliver the front-line IT support to the Laguna Blanca School community (students, faculty, staff, and parents).  The Technology Support Specialist assists with the configuration, maintenance, and support of school-wide IT infrastructure as well as end-user software and hardware by answering in-person and digital requests, resolving and documenting issues, or escalating to others as appropriate. This position will travel between two locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond in a timely manner to support requests received via ticketing system, telephone, and in-person visits.
• Assist faculty and staff for the purpose of resolving classroom instructional problems with various hardware and/or software applications and the use of technology.
• Assess malfunctions of hardware and/or software applications on Windows, Mac, and iPad devices for the purpose of determining appropriate actions to maintain computer and other technological operations.
• Install computer hardware and software applications for the purpose of providing support to teachers and staff.
• Set up, configure, and test equipment, software, and web applications in Windows, Mac, Chromebook, and iPad environments.
• Perform preventative maintenance on a variety of equipment including but not limited to computer hardware, printers, peripherals, visual equipment, and other devices.
• Troubleshoot hardware/software problems.
• Provide training as needed to site personnel in the operation of technology equipment and software.
• Support faculty and staff with A/V equipment requests at meetings, assemblies, or special events.
• Create and maintain up-to-date documentation and training materials within the ticketing system.
• Other related duties in support of the Technology Department and the greater school..

QUALIFICATIONS:

• Bachelor’s degree or relevant professional experience. 
• 2-3 years prior experience is preferred, experience in an Educational setting a plus.
• Must have a Driver’s License.
• LiveScan and Moving Vehicle Report required.

PHYSICAL REQUIREMENTS

• Must be able push/pull/bend and lift up to 50 pounds at times.
• Must be able to ascend and descend ladders, stairs and work in confined spaces.
• Must be able to traverse school facility and lead students to safety in the event of an emergency.

Laguna Blanca School does not discriminate based on gender, race, color, national origin, religion, creed, age, disability, marital or familial status, sexual orientation, veteran status, or any characteristic that is legally protected under applicable local, state, or federal law. This nondiscrimination policy includes but is not limited to admission, financial aid, educational programs, athletics, and employment.