Career Center

William Penn Charter School is a Quaker, coeducational, pre-K-12 independent, day school in the East Falls neighborhood of Philadelphia. Established in 1689 by William Penn and members of the Religious Society of Friends, Penn Charter is a community guided by Quaker testimonies and the central belief that there is "that of God" in every person. A school community that honors difference, Penn Charter seeks to be a place where diversity is understood, represented and valued. Our curriculum embraces a plurality of cultures and celebrates an array of voices, instilling in us a deeper understanding and empathy for individuals in this community and the world.

 As our mission states, we value scholarship and inquiry. With excellence as our standard, we challenge students in a vigorous program of academics, arts and athletics. Through global connections, civic engagement and a focus on environmental sustainability, we inspire students to be thinkers, collaborators, innovators and leaders. We educate students to live lives that make a difference.

POSITION SUMMARY

With a demonstrated awareness and strong commitment to the values of the organization, the MAC Support Specialist provides technical assistance and support to end-users for MAC OS, solving customer service queries, and troubleshooting hardware and software issues. 

Essential Functions

• Engages users to assist in first tier troubleshooting of Mac OS and other computer related issues
• Utilizes JAMF Casper Suite, Apple Configurator, and iPad deployment techniques to manage the existing and growing inventory of Mac OS and IOS devices. 
• Maintains accurate inventory of computers and ipads 
• Determines the source and nature of computer malfunctions using diagnostic software. Provides repair to in-warranty and out of warranty Apple computers. 
• Conduct research, create documentation, and design solutions as necessary
• Serves as a source of information and support on Mac specific hardware and application software 
• Setup and install computers, monitors and peripherals; relocate existing equipment as necessary to support faculty, staff and administration
• Provides “Apple genius” level of service
• Engage in special projects as designated 
• Provides training to Faculty in the proper use of Mac OS systems and applications
• Provides support on weekends and holidays as needed.
• Performs other related duties as assigned.

Competencies

• Excellent customer service skills and the ability to communicate effectively with faculty, staff and students 
• Ability to prioritize, troubleshoot and define problems and recommend or implement appropriate solutions
• Excellent organizational skills, attention to detail and a sense of urgency 
• Excellent time management skills with a proven ability to prioritize tasks and meet deadlines

Physical demands

• Frequently lift up to 50lbs
• Climb ladders
• Work in standard office conditions and climate

Required Qualifications

• College Degree (Extensive experience may be considered in lieu of)
• Minimum of four years of experience in a similar position or equivalent training and experience
• JAMF Training or Certification

.Preferred Qualifications

• Familiarity with Quaker Education and the Religious Society of Friends
• Experience in working in a PK-12 school environment
• Knowledge of Microsoft Windows, Active Directory and local area networking best practices 

Salary and benefits 

• William Penn Charter School offers competitive salaries and comprehensive health coverage for employees and their eligible dependents. 
• William Penn Charter School is also a Public Service Loan Forgiveness Program qualified employer.

We will review application materials as they are submitted and interview candidates on a rolling basis until the position has been filled.

Prior to hiring, we ask all potential employees to be vaccinated and protected from the life-threatening impact of COVID 19. At Penn Charter we have supported our community's efforts to eradicate the spread of COVID 19 by facilitating access to Covid-19 vaccinations for all current employees and eligible students.

William Penn Charter School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.