Career Center

Cape Fear Academy

A learning community committed to discovering and developing individual potential, preparing each student for success in college and life.

Located in Wilmington, NC, Cape Fear Academy is southeastern North Carolina’s premier PK3-12 independent school.  A learning community of 700+ students and 100+ faculty and staff members, CFA is guided by the mission of discovering and developing individual potential. To accomplish this goal, CFA offers students an impressive array of opportunities in academics, the visual and performing arts, and athletics.  Our 36-acre campus has state-of-the-art facilities that provide a rich and inspiring physical environment for students to explore and develop their passions. More importantly, CFA boasts a committed faculty and staff who live the school’s mission in their daily interactions with students.

Teachers and staff at Cape Fear Academy deliver high quality instruction that emphasizes critical thinking, written and oral communication, and collaboration in a technology-rich environment. CFA’s academic curriculum, recorded in an online mapping system, establishes clear, coordinated goals for each course and grade level while still allowing teachers the freedom to be creative and innovative in their instructional choices.  Academic departments in grades 6-12 foster collaborative decisions about curriculum, materials, and departmental goals. This high level of collegiality as well as support for continuous professional development make CFA an ideal place to grow professionally.

All members of the CFA community are familiar with and expected to uphold and foster the core values of respect, integrity, resilience, and accountability. These core values are the cornerstone for a newly-developed leadership program that empowers students to develop leadership skills, enabling them to go further in school and in life.

Applications are now being accepted for the following position:

IT Support Specialist

At Cape Fear Academy the IT Support Specialist plays a crucial role in our community by providing first line technical support to all faculty, staff, students and parents. Following all IT best practices, as well as IT policies and procedures the IT Support Specialist is expected to provide quick, efficient and secure support while also being kind, courteous and informative to users. Security, availability and confidentiality are important when configuring and maintaining user and computer accounts, the Google Workspace environment and applications used by our community. It is expected that the IT Support Specialist will continue education through training and certifications on technologies used at Cape Fear Academy.

Major Responsibilities:

• Provide phone, remote and deskside technical support to all users.
• Route support tickets sent to the IT ticket portal to the correct technicians.
• Manage Active Directory Users and Computers. (create accounts, maintain OU organizational structure, assign permissions, etc..)
• Configure, troubleshoot and maintain our Google Workspace environment. (Super admin role and responsibilities).
• Maintain IT inventory. (audits, updates, tracking, user notifications, etc..)
• Provide end user support for the school's student information system and portal. (Senior Systems).
• Assist the team with monitoring performance and security dashboards.
• Enforce cybersecurity best practices.
• Maintain helpdesk documentation.
• Maintain current knowledge on software and hardware used by users and administrators.
• Point of Contact for all CFA events requiring technology assistance.
• Other duties as assigned

Qualifications:

• Experience managing users and Chromebooks in a Google Workspace environment.
• Working knowledge of managing users and computers in Active Directory
• Experience troubleshooting software and hardware issues with Windows 10 and macOS/iOS
• General understanding of troubleshooting and resolving wireless connection issues
• General knowledge of audio/visual equipment operation
• Experience managing Apple devices using Apple School Manager
• Creating Standard OS images for mass deployments
• Experiencing tracking assets across multiple departments

Education:     Associates degree in an Information Technology field or equivalent industry standard certifications. IT related military experience is a plus.

Experience:   Two to Five years as an IT Technician in an educational or business environment.

Equivalency:   Directly related experience or a combination of directly related education and experience may be considered in place of the above requirements. 

Salary and Benefits:  A competitive compensation and benefits program

Starting Date:   July 2022

To Apply:  Please visit our website – capefearacademy.org/About/Employment and click on “Apply Here”.