Career Center

Summary

The Tech Support Specialist serves the greater Friends Academy community by  providing both basic and advanced technological support services vital to a PreK-12 educational  institution.

Reports To: Director of Technology

Essential Duties Include: Duties may change, and others may be assigned 

• Provide timely technical support to the FA community by handling help desk requests  including computer and printer repairs, network and A/V connections, and software installs  (these requests may extend across a wide range of basic troubleshooting areas) 
• Develop competency with Microsoft System Center Configuration Manager (SCCM) for  re-imaging computers, installing software, and executing deployments 
• Develop competency with the G Suite Admin Console to maintain faculty, staff, and  student and accounts, calendars, shared drives, and mail lists, and, deploy apps and extensions to  Chrome as needed 
• Support the Lower and Middle School 1-to-1 Chromebook initiative through hands-on  tech support of students and teachers 
• Provide technical support at school events (occasionally after hours)
• Troubleshoot VOIP end user lines and analog phone connections to AEDs, Fire Panels  and Elevators as needed 
• Create and maintain user accounts and network shares in Active Directory
• Work with Managed Print Services vendor as needed to coordinate network printer  repairs and inventory of printer supplies (toner, etc.)  
• Support and service audio/visual equipment (i.e. projectors, interactive boards and  displays, sound systems, cabling/wiring, etc.) 
• Research and process technology related purchases for both the school and colleagues
• Execute orders for supplies as needed 
• Carefully document tech support work through the ticketing system and other  documentation 
• This position must be available for occasional on-call shifts after hours and on weekends
• Maintain a patient and helpful demeanor and exhibit conduct appropriate to a school environment 
• Attends all school meetings and professional development  

Qualifications:

To perform this job successfully, an individual must be able to perform each  essential duty satisfactorily. Reasonable accommodations may be made to enable individuals  with disabilities to perform the essential functions. 

Education, Experience & Competencies:

• Bachelor’s Degree in IT or Computer Science or equivalent experience required.
• CompTIA A+ Certification and Google IT Support Professional Certificate highly  preferred. 
• One or more years of Tech Support experience in a school setting is highly preferred.
• A valued team player with a can-do attitude: will work collaboratively with the  technology team to solve problems and plan and execute projects. 
• Ability to read, interpret, and apply information in technical manuals or bulletins and  other documents. 
• Effective oral and written communication skills and good organization and time  management skills. 
• Exudes a positive spirit and will work cooperatively and patiently with a diverse group in  skill set and technology knowledge.  
• Ability to solve problems and manage emotions in stressful situations.
• Demonstrates flexibility while handling various tasks: can manage competing priorities  effectively. 
• Follows policies and procedures; supports organization's goals and values; supports  Diversity, Equity and Inclusion initiatives.

Physical Requirements and Work Environment:

The physical demands described here are  representative of those that must be met by an employee to successfully perform the essential  functions of this job. Reasonable accommodations may be made to enable individuals with  disabilities to meet demands. 

• Must be able to lift 30 lbs. of equipment on a regular basis 
• Must be able to travel around and across a large campus 
• Must be able to safely climb, crawl, bend, pull, reach, kneel, and stoop
• Must be able to handle exposure to multiple environments indoors and outdoors,  temperature-controlled offices, and server rooms 
• Must be able to operate a computer or related equipment at least 90% of the workday 

Our Commitment to Diversity

Friends Academy is committed to our guiding principles of diversity, equity, and inclusion. We  welcome candidates representing the diversity of the world as we deepen and elevate our  educational program. 

Friends Academy is an equal employment opportunity employer committed to hiring and  retaining exceptional, dedicated people of diverse backgrounds. We consider qualified  individuals for employment with the School regardless of age, color, disability status, gender  identity or expression, genetics, national origin, race, religion, sex, sexual orientation or any  other characteristic protected by federal, state or local laws. It is Friends Academy’s policy to  comply with all applicable laws pertaining to nondiscrimination and equal opportunity. 

We invite you to read our community welcome letter  from our Director of Diversity, Equity, +  Inclusion.

About Friends Academy

Belief Statement: We achieve educational excellence by committing to the highest standards of learning and living. Our diverse and welcoming community is strengthened by our Quaker values, which empower our students to inquire, reflect, and engage in their classrooms, in their neighborhoods, and in the world. Because when we inspire students to learn and live with purpose, they achieve greatness without sacrificing goodness.

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