Career Center

BASIS Independent Manhattan Upper is seeking qualified candidates for a School Operations Manager for this coming school year!

What We're Looking For

This position is highly focused on student services specifically in the areas of accounts receivable, transportation, and food services. As a member of the school operations team, the Operations Manager works closely with the Head of Operations on the development and maintenance of customer service protocols to ensure excellent service standards and respond efficiently to inquiries.

Your Primary Responsibilities

• Participates in the planning, execution, and policy setting of transportation (e.g. bus routes, arrival and dismissal procedures).
• Main point of contact for parents for accounts receivable questions and issues. Liaison between parents and Central Office processing center.
• Manages day-to-day activities related to lunch service.
• Oversees front office and trains staff on protocols for phone calls, student pick-up, FAQ responses, and record logs.
• Works closely with our textbook vendor to maintain the school's online bookstore.
• Supports event services and auxiliary functions as needed.
• Collects and updates data during re-enrollment period for student registration.
• Supports the operations team by updating student accounts, assisting in the on-boarding process for new employees, and coordinating logistics for summer training.

Position Qualifications

• A minimum of a bachelor's degree and 3-5 years of work-related experience.
• Ability to obtain appropriate clearance to work.
• Strong interpersonal skills and ability to build rapport with all types of people.
• Sound understanding of operational planning and customer service standards.
• A successful applicant will demonstrate strong communication skills.
• Critically, an applicant should possess an excellent academic record and recommendations, and be open to new ideas.

Benefits

BASIS Independent Schools offers a comprehensive benefits package which includes:

• Salary - Salary for this position is competitive and dependent on education and experience.
• Career Growth - We believe our people deserve every opportunity to utilize and expand their knowledge and skills, and to share their passions. From our classrooms to central operations, our culture is one of continuous learning, mentorship, and professional advancement in our schools or across our network.
• Retirement - Your future financial well-being is important to us. Even if you don't contribute to your 401K, we will contribute 3% and will match up to 9% after five years.
• Health Insurance - We want you to have the care you need. We offer three PPO medical plans to choose from, as well as dental and vision insurance.
• Flexible Spending - Because health, childcare, and travel expenses can add up, we offer an FSA that allows for pre-tax dollars to cover medical, dependent care, and transit.
• Student Tuition Remission - You help us create a world-class program for our students. To show our appreciation, we offer your children significant tuition remission to attend our schools.

About BASIS Independent Manhattan Upper

BASIS began as a visionary venture in 1998 when Dr. Michael and Olga Block, world-class economics academics, found that students in their classrooms who were educated outside of the United States were not only more prepared for the challenges faced in college than their American counterparts, but were simply "better" at being students. Digging further, they found that low expectations among American students led to a lack of curricular substance in U.S. classrooms. Creating a brand new school in Tucson, Arizona, they discovered that American students thrived when challenged, rising to and surpassing the best students in the world. Thus the BASIS.ed revolution was born!They developed a formula for success, refined regularly since then, that proves every child can become a great student when presented a rigorous course of study taught by Subject Expert Teachers and supported by a culture of excellence. What began as a single campus in Tucson has grown to become a unique, high-achieving, and unprecedented network of schools - five independent schools in Brooklyn, Manhattan, Silicon Valley, Fremont, and McLean, an international school in Shenzhen, China, and 26 charter schools across t...he United States.Today, BASIS students have propelled their schools to become the top ranked in the nation and acclaimed world-wide, as noted in Amanda Ripley's book "The Smartest Kids in the World (and How They Got That Way).The BASIS.ed curriculum and program of study are based on 15 years refinement of a rigorous, challenging, supportive academic experience, ranked among the very best in the world.

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