Technology Support Specialist in Atherton, CA for Menlo School

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Technology Support Specialist

Menlo School is looking for a Technology Support Specialist who will act as the first line of contact to our faculty, staff, students, parents, and alumni when they need help with our technology. A core duty of this role is to triage incoming support requests and either resolve them quickly or escalate them to other technicians in the department. The ideal candidate has a strong grasp of IT fundamentals, possesses fantastic troubleshooting skills, maintains a warm and friendly service-oriented personality in any situation, is able to familiarize themselves with new technology quickly, and always leaves members of our community feeling supported with their technology needs. Duties and Responsibilities: Provide tier-1 technical support to faculty, staf

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