Technology Support Specialist in Princeton, NJ for Stuart Country Day School of the Sacred Heart

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Technology Support Specialist

Academic and Administrative Technology Support - Help Desk Provide technical support to teachers, students, and staff for hardware, software, and network-related issues by: Promptly responding to and logging user support requests Investigating solutions for user technology issues Resolving or escalating technical problems promptly to minimize disruptions to the learning environment Documenting resolutions or workarounds of technology issues Analyzing patterns in technology support requests to determine if there are systemic technology and/or user training issues Contributing content to the technology solutions knowledgebase Performing other technology help desk duties as assigned or requested Hard

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