Purpose/Objective: 

The Technical Support Specialist position is essential in delivering exceptional customer service, ensuring that technology users across the school feel supported, empowered, and confident. This role requires an individual who excels at educating and uplifting the skills of employees, fostering a culture of technological competence and collaboration. In addition to providing technical support for multi-user operating systems, hardware, and software—including installation, configuration, and maintenance—the Specialist will play a support role in transformative initiatives. This includes assisting with the operation and success of our innovation lab space and providing technical support for advancing data-driven projects outlined in our strategic plan. This position offers a unique opportunity to drive end-user growth by empowering employees through education and support while demonstrating flexibility to manage multiple projects and tasks effectively throughout the day.

Major Responsibilities:

1. Work as a part of the IT team to ensure a high level of service and support to all users.
2. Troubleshoot and resolve hardware, software, and connectivity problems, including user access and network configuration.
3. Assist students as appropriate. Provide end-user support, as well as other duties as required by the Technology Department.
4. Provide technical support for Moses Brown hardware and software to faculty, staff, and students. Provide guidance for student-owned hardware and software when appropriate.
5. Inventory management – add items to Moses Brown’s inventory system and set up alerts for low quantities.
6. Support various printers, copiers, classroom AV, AV setups throughout campus, and Middle School iPad/Chromebook program.
7. Troubleshoot and resolve hardware, software, and network connectivity problems. Document system problems and resolutions for future reference.
8. Provide computer orientation to new faculty & staff. Provide ongoing training as required to existing staff and faculty.
9. Work with SIS and related systems to assist administrative departments. Act as Tier 1 support for issues that arise and/or as a liaison to SIS vendor’s support when needed.

Scope: Responsibilities encompass the entire School, including all 175 administrators, staff, and faculty serving 780+ students across a thirty acre campus and virtually.  Responsibilities occasionally require evening and weekend work in response to needs of the technology systems being supported.

Requirements:

High School Diploma or equivalent required

A+ technology certification is a plus 

Applicants should have 2-5 years of experience in the field or a related area. Experience in a school environment is a plus. 

Specific Skills, Knowledge, and Soft Skills:

• Excellent interpersonal/customer service skills to work with a variety of constituencies. Professionally and successfully interact with students, faculty, staff, parents, alumni, volunteers, and vendors. 
• Ability to quickly learn and support new hardware, software, operating and data systems. 
• Experience with OS X and iOS devices as well as Windows and Google Domains, PC desktop and laptop hardware. 
• Experience with MDM implementations and management is a plus. 
• Understanding of basic network management practices and procedures, as well as security protocols.
• Ability to work independently and collaboratively when needed. 
• Ability to investigate and analyze information and to draw proper conclusions. 
• Ability to prioritize between multiple issues and decide on the best course of action to bring them to resolution. 
• Experience with Access, Excel spreadsheets, CSV manipulation, etc. is a plus.  
• Experience with an SIS system, particularly Blackbaud, is a plus.
• Ability to communicate technical guidance and instruction to users. Ability to write technical instructions for non-technical audiences. 
• Maintain utmost confidentiality about the information being processed, stored, or accessed.
• Experience in a maker space/innovation lab is a plus

Physical Requirements:

• Ability to navigate our 33 acre campus and quickly respond to technical issues
• Must be able to lift up to 50 pounds at times.

About Moses Brown School

Founded in 1784, Moses Brown School has been a leader in education for over 235 years. We have a proven tradition of academic excellence, a commitment to great teaching, and a dedication to fostering character and confidence in young people. Our stunning 33-acre campus—formerly the farm of 18th-century Quaker abolitionist leader Moses Brown—provides expansive academic, artistic, and athletic facilities right in the heart of Providence. We are a Quaker school, one of the oldest and largest of a network of 80 Friends schools in the U.S. While each is independent, we all share the same essential mission: to nurture and celebrate each child’s special gifts, talents, and identities—what Quakers refer to as their Inner Light. Rooted in the Quaker values of simplicity and integrity, community and equality, care and peace, we apply these values every day to create an academic culture of deep reflection, expansive curiosity, and spirited inquiry. At Moses Brown School,100 faculty members serve nearly 800 students ages 3-18, with a student-to-teacher ratio of 8:1. We offer a rigorous academic program, and highly motivated Upper School students can also choose from among dozens of AP and ...honors courses for additional challenge. Small classes and advisories help cultivate the strong connections with faculty that are a hallmark of the Upper School. The student experience is incredibly varied, including 17 musical and performance groups across the school, 50 clubs and activities, and 63 athletic teams competing in 17 different sports. And while individual achievement is celebrated, learning at Moses Brown is a shared enterprise. We foster a close sense of community, evident in collaborative relationships between students and teachers and in our weekly meeting for worship. Our diverse community is strong enough to hold hundreds of brilliant, unique, independent-minded people. With $7 million awarded annually in need-based financial aid, Moses Brown partners with many families to make a shared investment in bright, caring, and thoughtful children from all socioeconomic backgrounds. And with 28% of our student body being people of color, our community reflects the demographics of our drawing area. Ours is an education that is time-tested, fully immersive, and ever more relevant to today’s world. To learn more about Moses Brown School, please visit www.mosesbrown.org.

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Connections working at Moses Brown School