Location: Alexandria, Virginia
Type: Full Time
4 Year Degree
The Technology Support Specialist position is responsible for providing technical assistance to the Episcopal High School community. This position troubleshoots computer hardware, software, and tablet devices. They will manage and track support tickets and oversee the LATER Office help desk which opens at 7:45am. Must be able to work flexible hours and weekends as needed. This position will report to the Chief Technology Officer.
Essential Duties and Responsibilities
- Provides consistent, user-friendly support and assistance in addressing technical issues.
- Assists in the maintenance of the school's voice and data network infrastructure that includes Macintosh and Windows client devices, file servers, networks, fiber optics equipment, etc.; repairs computer hardware and LAN/WAN infrastructures or arranges repair through outside sources.
- Recommends the purchase of computer hardware and software for the implementation and improvement of computer and technology instruction and management in the school.
- Assists in the preparation of annual budget requests for technological hardware and software after consultation with the school's instructional leaders; oversees/monitors the budget; and coordinates technology purchases.
- Assists with maintenance of a support tracking and inventory database of technical hardware and software in the school; coordinates an annual software audit on all school computers to ensure license compliance.
- Supports all faculty, administration, student and parent uses of the school intranet for teaching and learning purposes as well as academic records management uses.
- Represents the school's technology related programs with computer workshops and technology presentations to students, staff members, parents, and community members as needed.
- Attends technology conferences, seminars and workshops approved in advance by the Chief Technology Officer.
- Provides information and assistance to faculty as they develop, implement, and update technology curriculum integration plans. Supports efforts to evaluate the use of technology in the school.
- Participates in quarterly planning meetings with the technology personnel of the school. Assists with and contributes information for information technology reports for the Board upon request.
- Helps instill in the community the belief in and practice of ethical principles of technology use.
The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Knowledge, Skills, & Abilities
- A bachelor's degree required.
- Two (2) or more years of experience with Macintosh and Windows operating systems.
- 1-3 years of relevant experience in a customer focused position involving technical knowledge products and services.
- Act as a role model while engaging with a diverse student body and creating an inclusive environment.
- Professional written and interpersonal skills are essential when communicating with all constituents.
- Ability to prioritize and manage several milestones and projects efficiently.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Must be able to perform the essential duties and responsibilities with or without reasonable accommodation.
COVID-19 Vaccination Policy Statement: The School believes that adolescents benefit most from in-person classes and activities as well as from relationships with faculty and staff who engage with them in all areas of boarding school life. The School encourages its employees to be fully vaccinated against COVID-19 and reserves the right to require its employees to receive the COVID-19 primary series and booster vaccinations, subject to the limitations of federal and state law, employee eligibility, and the availability of the vaccine.
Interested individuals who meet the requirements above may submit a resume and cover letter via email to:
Director of Human Resources
Connections working at Episcopal High School
About Episcopal High School
Founded as the first high school in the state of Virginia in 1839, Episcopal High School is an independent, co-ed, college preparatory boarding school that values academic excellence, honor, service, and transformational adult-student relationships. The School is a 100% boarding community with 450 students from 26 states and 19 countries. The School seeks to attract a talented and diverse student body, faculty, staff, and administration to enrich the learning experience and offers robust programming in academics, athletics, service learning, arts, and activities while emphasizing a strong spiritual ethos through its chapel program. With its campus just seven miles from the White House, Episcopal has developed its new McCain-Ravenel Center for Intellectual and Moral Courage to create innovative uses of the educational resources of Washington to foster the skills and personal qualities identified in its Portrait of a Graduate developed with its Strategic Plan in 2018.