Business Office Associate (Customer Service/Accounting)
Lycee Francais de New York
Application
Details
Posted: 16-May-25
Location: New York City, New York
Type: Full Time
Salary: $60,000-$70,000
Categories:
Business Management
Preferred Education:
4 Year Degree
Position Summary
The Business Office Associate plays a critical role at the intersection of customer service and accounting. This position supports a broad range of financial operations, with an emphasis on student billing, payments, financial aid processing, and reconciliation. The Associate serves as a primary point of contact for families regarding billing and financial inquiries, requiring a strong blend of technical accounting skills and a customer-centered mindset.
The ideal candidate is detail-oriented, analytical, and thrives in a fast-paced, multicultural environment. They must also demonstrate empathy, discretion, and professionalism in all communications with families and internal departments. Additional hours may be required during peak seasons (e.g., enrollment, year-end closing).
All employees should truly and enthusiastically believe in the Lycée’s Mission supporting the vision of the Head of School and the Board of Trustees. The Business Office Associate should be a self-starting, resourceful, well organized team player with the ability to work well under pressure, maintain a positive attitude and demonstrate good interpersonal skills. At the Lycée, “the student is at the center of the system.” All staff members are expected to provide encouragement, offer positive reinforcement, and show respect for each student. The ability to get along with diverse personalities is a necessary skill. All employees are strongly encouraged to work towards proficiency in both French and English languages and to develop a familiarity and understanding of the Lycée's multicultural environment.
Essential Duties and Responsibilities Duties and Responsibilities of the Business Office Associate include, but are not limited to:
Billing and Payments
Respond to billing, payment, and balance inquiries from families
Monitor and Report aging balances monthly and follow up with families as needed
Assist with annual creation and maintenance of charges and discounts in subsidiary ledger.
Upon receipt of student contracts, monitor and ensure accuracy of name, grade, year, gross tuition and any discounts/financial aid figures during “enrollment season” and throughout the year.
Respond to billing, payment, and balance inquiries from families
Work with the Enrollment and Student Record Coordinator during the enrollment/re-enrollment process
Assist with communications with incoming and returning families pertaining to upcoming school year
Monitor and Process payments (prepare bank deposits as needed)
Perform payment reconciliations
Maintain electronic financial documents and records
Financial Aid: Assist Manager of Financial Aid with the following Tasks:
Process applications and supporting materials
Prepare files for Financial Aid Committee
Schedule and hold Family Interviews
Enter awards and send decision letters
Surveys
Report Lycée's data into NAIS DASL database
Report Lycée's data to US Department of Education (Census)
Report Lycée's data to Board of Education
Qualifications and Skills
Education/Experience
Bachelor's degree or equivalent preferred
Three years of responsible experience in accounting and/or customer service.
Skills/Abilities
Excellent organizational skills and attention to detail
Ability to communicate and work effectively in a multicultural community
Knowledge of database management concepts
Ability to analyze and manipulate sets of data in spreadsheets and knowledge of database-related functions
Knowledge of basic financial and accounting principles
Proficient in Microsoft Office and Google Suite with aptitude to learn new systems
The Lycée Français de New York is a nursery through twelfth grade coeducational, bilingual, independent day school in Manhattan, serving 1,370 students. While the Lycée follows the curriculum of the French Ministry of National Education, students also receive a comprehensive education in the English language, including US history and culture. Children from 50 nations comprise the student body. 18% receive need-based financial aid.Our staff forms the cornerstone of the remarkable education we provide. A diverse and growing team, employees of the Lycée Français de New York are dynamic, energetic, intelligent, team-oriented, hard-working and friendly. We look to employ people who exemplify the characteristics so important to us - including a love of education - and who seek challenging and rewarding careers.To support and nurture our employees, we offer a competitive suite of benefits.