Position Summary

New England Innovation Academy seeks a hands on, detail driven and customer service oriented Operations Coordinator.  The Operations Coordinator executes the day-to-day administrative, logistical, and facilities workflows for the school. Reporting directly to the Head of Operations the Operations Coordinator ensures that facilities run smoothly so teaching staff can focus entirely on education. The ideal candidate coordinates operational functions across facilities, transportation, housekeeping, food service, and security and safety to ensure campus readiness year-round. This role combines hands-on facility upkeep with coordination of vendors and contractors, ensuring the campus remains safe, functional, and attractive for current and prospective students. This position is full time, 12 month, benefits eligible position.

This role is ideal for someone who thrives in a fast-paced environment, enjoys keeping projects organized, communicates well with both clients and teams, and takes pride in making sure details don’t fall through the cracks. Success in this position requires strong organizational skills, attention to detail, urgency, problem-solving ability, and a genuine desire to help others succeed.

NEIA employees are expected to embody NEIA’s principles of empathy, equity, personalization, authentic work, and collaboration in all work activities and actions.

Essential Duties and Responsibilities include, but are not limited to, the following:

Daily Campus Logistics

• Maintain cleanliness and upkeep of common areas, including restrooms, hallways, and entryways.
•  Conducts regular, comprehensive physical inspections of all interior and exterior campus spaces—including multi-story academic buildings, student dormitories, common areas, and the athletic center. Personally traverses the entire multi-building campus daily to evaluate cleanliness, monitor grounds upkeep, audit facility standards, and ensure strict compliance with institutional safety and maintenance protocols.
• Manage campus flow: Direct morning drop-off and afternoon dismissal routines, including traffic and parking lot safety.
• Coordinate space usage: Collaborate with key stakeholders to update the master school calendar to schedule classrooms, athletic fields, and meeting rooms for events.
• Maintain supply inventories: Order, stock, and distribute classroom materials, office supplies, and staff room necessities.
• Personally executes on-the-ground operational tasks when necessary to ensure campus continuity.
• Support school events: Oversee room setups, technology placement, and teardowns for assemblies, sports games, and parent-teacher nights, etc.

Facilities & Vendor Coordination

• Monitor plant maintenance: Conduct daily walkthroughs to spot maintenance issues and log repair tickets with the custodial or facilities team. Follow up to ensure the issue is resolved in a timely manner.
• Liaise with third-party vendors: Serve as the main point of contact for daily cleaning crews, waste management, etc.

Safety, Security, & Compliance

• Audit safety hardware: Perform routine checks on security cameras, door locks, fire extinguishers, and first-aid kits.

Auxiliary Services & Administrative Support

• Coordinate school transit: Troubleshoot daily bus routes, coordinate field trip transportation, and coordinate transportation for athletics/explorations.
• Support food services: Coordinate with cafeteria staff or external catering vendors to ensure daily meal services run on time.
• Participate in weekly Operations Team meetings.

• Perform other duties and responsibilities as assigned and required by the position and the school.

Supervisory Responsibilities

• The  Operations Coordinator does not supervise other employees at NEIA. 

Education and/or Experience

• Bachelor’s degree in Business Administration, Education, or a related field.
• Minimum 2 years of experience in operations management, preferably in an educational or startup setting.
• Proficiency with Google Suite, MS Office, Maintain X Work Order System, advanced Excel skills are a must. 
• Pass a comprehensive criminal background check, fingerprinting, and child registry clearances.

Qualifications  

• Ability to work with professionalism, discretion, sound judgment, equity, honesty, and personal accountability at all times.
• Strong communication, and interpersonal skills.
• Master collaborator skills.
• Ability to work independently and as part of a team.
• Entrepreneurial spirit and open to change.
• Demonstrated capacity to adjust to shifting priorities and work on multiple tasks simultaneously while maintaining incredible attention to detail.
• Strong organizational skills and a demonstrated commitment to professional discretion and personal accountability.
• Proven analytical, problem-solving, critical thinking, decision-making & project management skills.
• Willingness to stay current in technology skills and to learn emerging technologies as needed.
• Demonstrated interpersonal and communication skills in order to successfully interact with diverse staff, faculty, students and other constituents of the school.
• Risk management focused.
• Ability to lead and manage change in a positive and inclusive manner.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand/sit for long periods of time.
• Occasionally move, lift, carry, push and/or pull small/medium sized items that may weigh up to 25 pounds.
• Bend, lift, push, kneel, crouch, crawl, stoop.
• Capable of moving around and adapting to frequent changes in position throughout the workday.
• Must possess the physical stamina, agility, and mobility required to rapidly and independently navigate a multi-building, multi-story campus environment. This includes the ability to frequently ascend and descend multiple flights of stairs, walk extended distances across varied indoor and outdoor terrain, and cover substantial ground quickly without assistance. Must be capable of responding and accelerating movement rapidly throughout the workday to ensure student and staff safety.
• Hearing and speaking to understand and exchange information in person or on the telephone.
• Speak clearly, so listeners understand.
• Use hands and fingers for manipulation, and use computer keyboard, educational tools, play equipment, and perform first aid and CPR.
• Specific vision abilities required include close vision, distance vision, color vision, and depth perception.

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Nothing in this job description restricts NEIA’s right to assign or reassign duties and responsibilities to this position at any time.

Interested candidates are asked to send a cover letter and resume to careers@neiacademy.org with the subject: Operations Coordinator

We are unable to respond to phone or email inquiries. To learn more about New England Innovation Academy, please visit our website: https://neiacademy.org

About New England Innovation Academy

At New England Innovation Academy (NEIA), our mission and pillars form the bedrock of a holistic and transformative educational experience. This approach integrates academic learning with personal growth, allowing students to discover their passion and purpose, innovate with impact, and prepare for what comes next. Our students, known as 'innovators,' embark on a journey that is as much about self-discovery as it is about skill acquisition. Human-centered design is central to NEIA's philosophy and curriculum. Through real-world inclusion, students apply knowledge in practical projects with the community and industry. This experiential approach teaches vital skills like problem-solving, teamwork, and empathy while encouraging deep questioning and critical thinking across disciplines. Skilled educators enrich interdisciplinary learning through integrated projects, relevant problem-solving, and active engagement. Hands-on learning fosters innovation, creative thinking, empathy, and connection to the real world. Students delve into experiences and ideas that stimulate initiative, reflection, and ownership over their education. As NEIA continues to grow, expanding our enrollment t...o 350–375 students in the coming years, we seek passionate educators committed to this visionary approach. We look for professionals who excel in applying innovative teaching practices, are adept in student-centered and integrated learning, and are experienced in or excited about competency-based assessment. Continuous professional learning and a willingness to contribute to curriculum development and program scaling are essential. Diversity and inclusion are fundamental to our ethos at NEIA. We believe that innovation thrives in an environment where every individual feels a sense of belonging. By fostering a community that values diverse perspectives and backgrounds, we aim to create an inclusive culture for both our students and staff. To better understand our unique educational environment and ethos, we encourage prospective applicants to visit our website at https://neiacademy.org for more information.

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