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IT Associate-Technology Support Coordinator
Dana Hall School seeks candidates for the position of IT Associate – Technical Support Coordinator. The individual in this position will be accountable for: Providing daily technical support to the Dana Hall community utilizing a Help Desk ticketing system where interactions are documented including resolution steps for tracking and reporting purposes Providing welcoming and friendly technical support to community members with varying proficiency levels and working with end­ users and vendors to troubleshoot hardware, software and connectivity issues In coordination with other members of the department, onboarding and training new users, deploying and installing software and hardware devices (e.g., computers, monitors, printers, other peripherals) and perf


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