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Service Desk Specialist
Northfield Mount Hermon seeks creative applicants with a commitment to supporting a diverse community of technology users to join our team as Service Desk Specialist. Reporting to the Director of Information Technology, the Service Desk Specialist serves as the primary public face for NMH campus-wide technical support. This position collaborates with campus partners to promote and support the effective use of technology across the School. Responsibilities include overseeing the IT Service Management (ITSM) system including knowledge base, service catalog, client portal and ticketing applications. The incumbent will feel comfortable providing assistance on a wide variety of software applications to students, pa


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