Position Summary:

This role serves as the first point of contact for campus visitors while also providing administrative support to the Advancement Office. The position plays a key role in ensuring a welcoming front desk experience and supporting the day-to-day operations of fundraising and advancement activities.

Essential Duties and Responsibilities

Reception and Front Desk Management

• Provide exceptional customer service to all campus visitors, families, students, and faculty
• Manage front desk operations:
• Answer and route incoming calls and respond to general inquiries
• Receive, sort, and distribute incoming mail and packages
• Coordinate outgoing mail and deliveries
• Facilitate student arrivals and departures during the school day
• Maintain a clean, organized, and welcoming reception area
• Manage campus store items (e.g., Fay Gear), including sales and inventory

Advancement Office Support

Database and Gift Processing

• Maintain accurate constituent records in the donor database (e.g., Raiser’s Edge), including updates to contact information
• Perform regular gift entry and process donations in a timely and accurate manner
• Generate acknowledgement letters and pledge reminders
• Support data integrity and organization of Advancement records

Administrative Support

• Provide administrative support to the Director of Advancement and Advancement team
• Assist with preparation of reports, mailings, and Advancement materials
• Maintain organized files and records related to Advancement activities
• Support general office coordination and workflow within the Advancement team

Events and Engagement

• Provide support for Advancement events, including:
• Assisting with invitations, RSVPs, and event materials
• Preparing nametags, guest lists, and collateral
• Attend school events as needed in support of Advancement initiatives

Competency Profile

• Celebrates diversity and is proactively inclusive of all racial, cultural, socio-economic, religious, and gender groups. 
• Exhibits self-awareness and self-monitoring in identifying and solving school challenges. 

• Fosters collaboration among the team to ensure others are well informed of changes, initiatives, and progress.
• Embraces feedback and a culture of continuous improvement.
• Displays attitudes and actions that contribute to a healthy and collegial culture.
• Supports and actively promotes the organization.
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Strong interpersonal and customer service orientation
• Ability to maintain confidentiality and handle sensitive information with discretion
• Works both independently and collaboratively as part of a team
• Contributes positively to a collegial and mission-driven school culture
• Willing and able to routinely and appropriately use personal smartphone to utilize school apps to communicate, collaborate, and fulfill responsibilities as outlined in this Performance Profile. 

Qualifications

• Prior reception, administrative, or development experience preferred
• Experience working in a school or nonprofit environment preferred
• Bachelor’s degree required
• Proficiency in Microsoft Office required
• Experience with Raiser’s Edge or similar donor database required
• Strong interpersonal and customer service skills required

Physical Requirements and Work Environment

• Ability to sit or stand for extended periods
• Ability to move about campus and perform light physical tasks (e.g., lifting up to 20 lbs)
• Ability to work indoors and outdoors in varying conditions as needed

About The Fay School

School Mission:The Fay School is a nonsectarian, not-for-profit, co-educational school in which children of diverse talents and backgrounds with strong academic abilities are offered a high-quality education in a secure, enriching, and academically challenging environment. Here children learn and grow intellectually, physically, socially, ethically, and artistically while developing self-confidence and a lifelong love of learning through an active partnership among educators, parents, and students. School Vision:Anchored to a challenging, engaging, and relevant academic program, The Fay School’s Leadership Development Program distinguishes itself among all other schools in Houston. Grounded in both emotional intelligence and human capital strategy, The Fay School’s vision is to deliberately build and educate the next generation of leaders for our world. Our students experience leadership training and curriculum reserved for Fortune 500 companies, and they graduate from Fay with skills that will serve them for a lifetime.

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